We're sorry to hear that this has been your experience, since our PowerMops do go through strict quality checks to ensure that they reach you in the best possible condition. We'd be happy to look into this further for you and see how we can best assist, so please give us a call at (800) 742-9220 when you can.

Thank you for taking the time to get in touch with us about this, as we always expect our consumers will be thrilled with their purchase. Your Swiffer PowerMop Multi-Surface Kit is a great way to clean your floors, and we're sorry to learn you're having trouble keeping the cleaning pads in place. Our Quality Team assures us that all PowerMops and PowerMop Cleaning Pads meet our high standards, so we always expect you'll be happy with your purchase. It might help to know that only Swiffer brand PowerMop pads will fit properly on the PowerMop device, so make sure you're using the accurate refills. Also, be sure that the printed side is facing the mop head and the white and purple strips are facing the floor. If there’s more we can do to assist you with this, call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

Your Swiffer PowerMop should be up and running, making your floors shine and bringing smiles to all in your home. We're so sorry to learn about these concerns, and are glad you took the time to let us know about them. Because our Quality Team works hard to ensure that all of our PowerMops are made to meet our high standards, they're confident, with a little troubleshooting, you'll be back up and Swiffering very soon. We hope you'll call us, so we can talk you through this and get you all the help you need. Our number is 1 (800) 214-8734. We're answering calls Mondays through Fridays, from 9 AM to 6 PM, EST.

We're sorry to hear that you're feeling disappointed. We can assure you that our PowerMop does go through strict quality checks to ensure that you can rely on it. If you haven't already, we suggest replacing the batteries with fresh ones that all come from the same pack. As well, check to see that the solution bottle is fully inserted, and try gently brushing the nozzles to help loosen any clogs that may have formed. If these tips don't do the trick, please give us a call at (800) 742-9220 when you have a chance. We'd be happy to see how we can best assist you further.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the PowerMop. We'd like to help, as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

Greetings, Kimmy. We're so very sorry to learn your Swiffer PowerMop unexpectedly stopped working and you've struggled to get it going again. Because of the hard work of our Quality Team, we want to assure you that we always believe your experience will be positive. We're confident we can make this situation better. You mentioned changing the batteries, so it sounds like you may be on the right track. It would be our pleasure to help you further with this, so we can get you working with a Swiffer PowerMop once again. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.