Josh, we're sorry your new Swiffer PowerMop didn't work and would be glad to help you with a replacement while gathering a few details off this mop to share with our Quality Assurance Team. You can reach us at (800) 742-9220.

We're sorry to hear that this was your experience, as our PowerMops go through many quality checks to ensure that they reach you in the best possible condition. If you haven't already, we recommend replacing the batteries with fresh ones that all come from the same pack. As well, check to see that the solution bottle is fully inserted, and try gently brushing the nozzles to help loosen any clogs that may have formed. We hope that these tips do the trick. If you'd like further assistance, please give us a call at (800) 742-9220 when you can.

Thank you for sharing your experience with our PowerMop, Gina. We want you to know we do everything we can to ensure our products help you clean with ease, so this is not something we'd expect to see. To make sure your PowerMop pads stick to the mop head, we recommend checking that the printed side is facing the mop head and the white and purple strips are facing the floor. So we can learn more about this for our Quality Team, and provide assistance, please give us a call at 1-800-214-8734.

We're sorry to learn you've had this problem with your Swiffer PowerMop, Steph. Because our Quality Team works so hard to make sure that all of our products meet our high standards, we always expect you'll be thrilled when you use your PowerMop. It's possible your machine needs new batteries. Switch out the ones that came with the device with brand-new, one-time-use AA batteries. Ensure they're inserted correctly into the battery compartment, and that you fully reinserted the compartment into your PowerMop. If you get sound but no spray, gently wipe the nozzles with a soft cloth. Call us with an update. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're sorry to hear this, Jimmy, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

We recommend reaching out to the retailer directly in order to get the best possible assistance with this. You can give them a call at 1-888-746-7726.

Thank you for sharing with us. Our Swiffer products are put through rigorous quality tests to ensure they arrive to you in the best condition, and we're sorry to hear that your pads aren't sticking. We recommend ensuring the printed side is facing the mop head and the white and purple strips are facing the floor. We'd like to learn more about your experience, and would apprecaite you giving us a call at (800) 742-9220.