We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. Since you've tried to change the batteries, we recommend making sure the solution bottle is full as well as making sure to gently clean the nozzles. We'd like to get more information to help as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Your Swiffer PowerMop was carefully crafted and went through extensive product checks, making sure that you'll enjoy the best, easiest clean when getting sparkling floors. We're sorry to learn it stopped working on you, but are confident we can help get things turned around. Our first tip is to change the batteries. As indicated in the directions, fresh AA alkaline batteries need to be used in the battery compartment. They should be brand new and from the same package. Don’t use a mix of old and new batteries as insufficient power will flow and will result in only one PowerMop nozzle working. Finally, it’s essential that the battery compartment clicks into place when putting it back in place. We’d be glad to talk further with you about this, and make sure you’re back up and Swiffering ASAP. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're very sorry to hear this, Lizz. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.

We're very sorry to hear that you've had trouble with your PowerMop, Janie, this certainly isn't what we would expect. Your solution bottle should latch into the mop base easily when you insert it with the purple end facing down, so we'd like to have our team take a further look into things so we can get you back to mopping with confidence! Please give us a call at (800) 742-9220.

Thank you for sharing your feedback with us. Our products are put through rigorous quality tests to provide you with the best cleaning experience. We appreciate you sharing your experience, and we'll be sure to share this with our team. If you'd like to share more, please feel free to give us a call at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If the PowerMop has never dispensed, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzle; you may need to squeeze the solution bottle gently while pressing the spraying button. We also recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. As for your floor being sticky, if you have used another cleaner on the floor recently, or the floor is new, that may cause this. Going over your floor a few times should fix it. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We understand how frustrating it can be when your Swiffer PowerMop stops working after one week of using it, Marisa. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try: * Double-check to make sure all the pieces of the pole have snapped together properly during assembly * Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. * Replace the batteries by inserting fresh AA alkaline batteries in the battery compartment. * Please make sure the battery door is closed all the way until it clicks. * The nozzles could be clogged. Brushing them gently may help them to start spraying. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

Thanks for following up. Again, we're sorry you had this experience, and we will share this with our Quality Team. Your satisfaction is of the utmost importance, and if you'd like to share any other feedback or we can assist you with anything, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.