We're sorry to hear this, Mary, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear you didn't have the experience you expected, and want to assure you that we have many quality checks to ensure the PowerMop leaves your floor sparkling clean with ease. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.

We understand how frustrating it can be when your Swiffer PowerMop stops working after one week of using it, Marisa. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try: * Double-check to make sure all the pieces of the pole have snapped together properly during assembly * Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. * Replace the batteries by inserting fresh AA alkaline batteries in the battery compartment. * Please make sure the battery door is closed all the way until it clicks. * The nozzles could be clogged. Brushing them gently may help them to start spraying. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

Thanks for giving the Swiffer PowerMop Multi-Surface Kit a try, Ron. Our Swiffer devices are made to provide a quick, convenient clean. Because of the hard work of our Quality Team, we're confident we can help your experience turn around, as all PowerMops are made to meet our high standards. Give us a call, so we can learn more about your experience and machine, and get you the best help possible. We're available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 214-8734.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution is in correctly. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're very sorry to learn of your disappointment with our PowerMop, but we appreciate your feedback. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.

We're sorry you're disappointed to find dirt left behind when using our PowerMop, Steph16. We're dedicated to making it easier and convenient to have your home sparkling clean, and lot of thought and research goes into our product designs. For best results, we recommend that always sweep or vacuum the floor before mopping. When using the PowerMop, spray cleaning solution onto the floor by pushing the spray button on the handle down for 2 or 3 seconds to release enough solution to clean 10 square feet of floor. Spray a generous amount of solution on the area you are cleaning. Let the solution sit for 10-15 seconds. If the pad doesn't glide smoothly, spray more solution. We recommend that you clean the least dirty area first, saving the dirtiest floor for last. We hope these tips help you see sparkling results in the future. Your satisfaction is very important to us, and our Swiffer Team is standing by ready to assist you. Please give our team a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday, so we can help.

We're sorry your Swiffer PowerMop stopped working. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try: * If the PowerMop has stopped dispensing or is not dispensing properly from both nozzles, fresh AA alkaline batteries may be needed (as noted in the instructions manual). * Make sure they are brand new and that they come from the same pack. * Do not use carbon zinc, rechargeable, or use a mix of old with new batteries as otherwise insufficient power will flow and will result in only one nozzle working. * All pieces were snapped together completely during assembly * The nozzles are not clogged. Brushing them gently might help them to start spraying So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

Thanks for reaching out to Swiffer and sharing this experience with us, Kelly. We're very sorry to learn about this as our Quality Team assures us that, when using the PowerMop as directed, you shouldn't have situations, such as the one you've described, occur. We're glad to help you further with your PowerMop concerns. Be sure you're only using Swiffer brand PowerMop pads, as they are designed to properly fit on the PowerMop device. When putting the pad in place, ensure that the printed side is facing the mop head and the white and purple strips are facing the floor. Give us a call for additional assistance with your purchase. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.