We’re sorry to hear this and appreciate you bringing this to our attention. It may help to know that if it’s happening with the 500 ml (16.9 fl oz) bottle you’ll see an arrow printed on the solution bottle should be against the pole, rotate the bottle and insert it with the arrow away from the pole. Our products go through many quality checks, and this isn’t something we would expect. We'll share your experience with our Quality Team and please feel free to reach out to us at (800) 214-8734 to us for further assistance.

Thank you, Louise, for sharing that you've had this confusion. We assure you, every Swiffer PowerMop comes with a battery compartment, which should be holding 2 AA batteries. Our Quality Team is always on watch, ensuring that every Kit is completed before it heads to your local store, so learning that you've found three kits without batteries isn't expected. We're wondering if you didn't realize they were inside the compartment, so you didn't look inside of it. We'd be happy to talk further with you about this, and hope you'll call us for more assistance. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

That's the power of our PowerMop. By dispensing the liquid at will, and getting in those tight spaces especially with the help of the pad, your floors will get the cleaning they deserve. If you have any questions, please give us a call. We can be reached at (800) 742-9220.

When you purchase a new bottle of cleaner, you should look forward to additional sweeps. We're sorry to hear about this, but know that this isn't what we expect. If you have not done so already, make sure the bottle is clicked into place. We'd like to connect about this and assist you further. Please call us at (800) 742-9220.

Thank you so much for your review and for sharing your experience with us. We're very sorry to hear about this. While it may seem silly, please double check they're inserted correctly, and that you're using AA alkaline batteries. Using rechargeable/carbon-zinc can be the cause of what's going on. We'd love to collect some additional details and help you with this. Please call us at (800) 742-9220.

We're sorry to hear that this was your experience, as we have strict quality checks in place to ensure that you can use our PowerMop with ease. We suggest making sure that the printed side of the pad is being firmly pressed onto the PowerMop head. You can also spray some solution onto the floor and let the pad soak some of it up in order to get it to stick. As well, we'd expect you to receive everything that's listed on the packaging. We'd be happy to learn more and see how we can best assist further, so please give us a call at (800) 742-9220.

We certainly understand why you'd be upset, and are very sorry to read about your experience with Swiffer PowerMop. Kindly give us a call at (800) 742-9220, so we can gather some details of your mop to share with our Quality Team and help you get a replacement.

We're sorry you are having issues with the cleaning solution not staying in place, Tammy. Our products undergo many quality checks to ensure they get to you with the best results. Although this is not something we would expect, the vent valve may have stopped working on the device. The valve lets air enter the bottle while the liquid is being dosed. If the valve stops working, the lack of air entering the bottle could lead to the bottle collapsing. So we can get you back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.