We’re sorry to hear this and appreciate you bringing this to our attention. It may help to know that if it’s happening with the 500 ml (16.9 fl oz) bottle you’ll see an arrow printed on the solution bottle should be against the pole, rotate the bottle and insert it with the arrow away from the pole. Our products go through many quality checks, and this isn’t something we would expect. We'll share your experience with our Quality Team and please feel free to reach out to us at (800) 214-8734 to us for further assistance.

We're sorry to learn your Swiffer PowerMop isn't working as expected. Because our Quality Team works so hard, making sure all PowerMops will work as expected, we're confident we can help fix this issue to your satisfaction. We suggest you start with replacing your AA batteries, which are currently inside the battery compartment. When changing the batteries, make sure you replace them with fresh AA alkaline batteries which are inserted correctly. Don't mix old & new batteries or use rechargeable ones, as insufficient power will cause impaired performance issues. Also, be sure that the battery compartment is inserted correctly. We want to help as best we can, and encourage you to call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

Thanks for reaching out to Swiffer and sharing your experience with your recently purchased PowerMop. We’re sorry to learn you’re having problems with the bottle of Cleaning Solution. Please know, our Quality Team shares that everything with your PowerMop should work as expected, so we do apologize for this. Be sure that you’ve removed the piece of corrugated cardboard that's positioned under the Cleaning Solution bottle when you first get your machine. By removing it, your bottle should nicely fit into the machine. While you’re looking to see if that cardboard’s gone, check the silicone cap on the bottle. If you see that it’s bulging, unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. After doing that, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If you don’t see a leak, reinsert the bottle. If you do see a leak, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. Give us an update if this helped. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.

We're sorry to hear that this has been your experience, since we do put a lot of thought into the design of our products. We'll be sure to share your feedback with the rest of our team, and we'd also be happy to learn more. When you're able, please give us a call at (800) 742-9220.

Swiffering your floor worries away is our top priority, so having your PowerMop come apart is very unusual, and we're sorry. If you aren't doing so already, you need to twist the poles together until they lock into place. You may have to push hard to connect the poles. We'd like to see if this helps and get you some additional assistance. Please call us at (800) 742-9220.