We aim to impress you with our PowerMop, Eldon, so we're sorry to learn this wasn't the case with your recent experience. Our products go through extensive consumer and quality testing to ensure perfect condition and optimal performance, so we wouldn't expect you to be disappointed. Your satisfaction means a lot to us and we'd like to help more. Please give us a call at (800) 742-9220.

We're sorry to learn your Swiffer PowerMop isn't working as expected. Because our Quality Team works so hard, making sure all PowerMops will work as expected, we're confident we can help fix this issue to your satisfaction. We suggest you start with replacing your AA batteries, which are currently inside the battery compartment. When changing the batteries, make sure you replace them with fresh AA alkaline batteries which are inserted correctly. Don't mix old & new batteries or use rechargeable ones, as insufficient power will cause impaired performance issues. Also, be sure that the battery compartment is inserted correctly. We want to help as best we can, and encourage you to call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

Thanks for reaching out to Swiffer and sharing your experience with your recently purchased PowerMop. We’re sorry to learn you’re having problems with the bottle of Cleaning Solution. Please know, our Quality Team shares that everything with your PowerMop should work as expected, so we do apologize for this. Be sure that you’ve removed the piece of corrugated cardboard that's positioned under the Cleaning Solution bottle when you first get your machine. By removing it, your bottle should nicely fit into the machine. While you’re looking to see if that cardboard’s gone, check the silicone cap on the bottle. If you see that it’s bulging, unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. After doing that, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If you don’t see a leak, reinsert the bottle. If you do see a leak, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. Give us an update if this helped. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.

We're sorry to hear that this has been your experience, since we do put a lot of thought into the design of our products. We'll be sure to share your feedback with the rest of our team, and we'd also be happy to learn more. When you're able, please give us a call at (800) 742-9220.

Thank you so much for your review and for sharing your experience with us. We're very sorry to hear about this. While it may seem silly, please double check they're inserted correctly, and that you're using AA alkaline batteries. Using rechargeable/carbon-zinc can be the cause of what's going on. We'd love to collect some additional details and help you with this. Please call us at (800) 742-9220.

When you purchase a new bottle of cleaner, you should look forward to additional sweeps. We're sorry to hear about this, but know that this isn't what we expect. If you have not done so already, make sure the bottle is clicked into place. We'd like to connect about this and assist you further. Please call us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution is in correctly. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Annie, thank you so much for your review. Our goal is for our PowerMop to clean those floor worries away, so we're sorry to hear about this. If you aren't doing so already, we recommend sweeping your floors from dirt and debris first. This may help improve your results, but we'd like to assist you further. Please call us at (800) 742-9220.