There are several differences between the WetJet and PowerMop, so we're sorry to hear you're disappointed. We always want to leave you feeling satisfied, so we'd like to learn more about your experience to share with our team, and to help further. Please give us a call at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've already tried fresh batteries, and cleaning the nozzles as we'd recommend, we'd like to get a bit more information to help. When you have a chance, please get in touch with us at (800) 742-9220.

Your satisfaction is important to us, Jan, and we’re disappointed to hear about your recent experience. All our products go through stringent quality checks to ensure you receive them in perfect condition. What you've described is not something we would expect, and we’d love to share some helpful tips to get you Swiffering. We’re sure you’ve done this, but please use brand-new AA alkaline batteries and double-check that the batteries are all inserted the right way. The battery compartment should click into place when attaching it back to the mop. Also, check that all the pieces of the pole have snapped together properly during assembly. Please be sure the thin piece of cardboard packing is removed from the solution bottle housing. The solution bottle should also be clicked into place and should not be empty. If it’s empty, please replace the solution bottle. Only use PowerMop solution with the device. Do not open the PowerMop bottle and refill it with other solutions. This could permanently damage the device and cause it to stop working. Your Swiffer PowerMop may also need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. If the nozzles are clogged, brushing them gently might help them start spraying. When attaching the mop pad, that the printed side is facing the mop head and the white and purple strips should face the floor. If you continue to have issues with your PowerMop, please don’t hesitate to call us for further assistance. You can reach us at (800) 742-9220.

Thanks for reaching out to Swiffer and sharing this experience with us, Kelly. We're very sorry to learn about this as our Quality Team assures us that, when using the PowerMop as directed, you shouldn't have situations, such as the one you've described, occur. We're glad to help you further with your PowerMop concerns. Be sure you're only using Swiffer brand PowerMop pads, as they are designed to properly fit on the PowerMop device. When putting the pad in place, ensure that the printed side is facing the mop head and the white and purple strips are facing the floor. Give us a call for additional assistance with your purchase. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're sorry to hear that this has been your experience, as we have many quality checks in place to ensure that you can use our PowerMop with ease. We suggest making sure that the printed side of your PowerMop pad is facing the PowerMop head, and that the white and purple strips are facing the floor. We'd be happy to learn more and see how we can best assist you further with this, so please give us a call at (800) 742-9220 when you can.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If the PowerMop has never dispensed, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzle; you may need to squeeze the solution bottle gently while pressing the spraying button. We also recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Swiffering your floor worries away is our top priority, so having your PowerMop come apart is very unusual, and we're sorry. If you aren't doing so already, you need to twist the poles together until they lock into place. You may have to push hard to connect the poles. We'd like to see if this helps and get you some additional assistance. Please call us at (800) 742-9220.