We're sorry to hear this, Jimmy, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

We're sorry to hear your PowerMop is leaking and want to assure you that we have many quality checks to ensure you get the best. We'd like to grab a bit more information to help, as well as share your experience with our Quality Team, so when you have a chance, please get in touch with us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We’re sorry to hear this and appreciate you bringing this to our attention. It may help to know that if it’s happening with the 500 ml (16.9 fl oz) bottle you’ll see an arrow printed on the solution bottle should be against the pole, rotate the bottle and insert it with the arrow away from the pole. Our products go through many quality checks, and this isn’t something we would expect. We'll share your experience with our Quality Team and please feel free to reach out to us at (800) 214-8734 to us for further assistance.

Thank you so much for your review and for sharing your experience with us. We're very sorry to hear about this. While it may seem silly, please double check they're inserted correctly, and that you're using AA alkaline batteries. Using rechargeable/carbon-zinc can be the cause of what's going on. We'd love to collect some additional details and help you with this. Please call us at (800) 742-9220.

We're so sorry the battery pack was missing from your Swiffer PowerMop, Lamiam. We have many quality checks to ensure our products get to you in perfect condition, and we're sorry this wasn't the case with your recent purchase. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.