We're sorry to hear this, Tamie. This certainly isn't the result we expect. When placing theses pads on your Power Mop, be sure that the printed side is facing the mop head and the white and purple strips are facing the floor. If you have any questions our team would be happy to help, and invite you to give us a call at (800) 214-8734.

There are several differences between the WetJet and PowerMop, so we're sorry to hear you're disappointed. We always want to leave you feeling satisfied, so we'd like to learn more about your experience to share with our team, and to help further. Please give us a call at (800) 742-9220.

Thank you for sharing your experience. Our Swiffer products are put through rigorous quality tests to ensure they arrive to you in the best condition, and we wouldn't expect for your pads not to stick to your Swiffer PowerMop. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 742-9220.

While we're glad that you're enjoying our PowerMop, we're sorry that you feel this way about the pads. We'd like to mention that how long one pad will last can vary, as it depends on how much area you're cleaning and how heavily soiled your floors are. We'll be sure to share your comments with our team, and you're always welcome to give us a call at (800) 742-9220 if you'd like any further assistance.

Your satisfaction is important to us, Jan, and we’re disappointed to hear about your recent experience. All our products go through stringent quality checks to ensure you receive them in perfect condition. What you've described is not something we would expect, and we’d love to share some helpful tips to get you Swiffering. We’re sure you’ve done this, but please use brand-new AA alkaline batteries and double-check that the batteries are all inserted the right way. The battery compartment should click into place when attaching it back to the mop. Also, check that all the pieces of the pole have snapped together properly during assembly. Please be sure the thin piece of cardboard packing is removed from the solution bottle housing. The solution bottle should also be clicked into place and should not be empty. If it’s empty, please replace the solution bottle. Only use PowerMop solution with the device. Do not open the PowerMop bottle and refill it with other solutions. This could permanently damage the device and cause it to stop working. Your Swiffer PowerMop may also need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. If the nozzles are clogged, brushing them gently might help them start spraying. When attaching the mop pad, that the printed side is facing the mop head and the white and purple strips should face the floor. If you continue to have issues with your PowerMop, please don’t hesitate to call us for further assistance. You can reach us at (800) 742-9220.