There's nothing more important to us than ensuring our PowerMops reach you in perfect condition, so having the handle detach isn't something we expect once, let alone twice. If you have not done so already, twist the poles together until they lock into place. You may have to push hard to connect the poles. We'd like to see if this helps. Please call us at (800) 742-9220.

We understand how frustrating it can be when your Swiffer PowerMop stopped working. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try: * Double-check to make sure all the pieces of the pole have snapped together properly during assembly * If your Swiffer PowerMop is brand new, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. * Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. * Make sure the batteries are all inserted in the right direction. * Please make sure the battery door is closed all the way until it clicks. * The nozzles could be clogged. Brushing them gently may help them to start spraying. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

Our goal is for you to enjoy your Swiffering experience, so while we're glad you liked your mop and results, we're sorry you're not a fan of the scent. While scent preferences will vary from person to person, we do extensive testing to get the scent just right. We'd like to connect about this, tell you more about our other scents, and help. Please call us at (800) 742-9220.

We understand how frustrating it can be when your Swiffer PowerMop stops working, Debbie. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try: * Double-check to make sure all the pieces of the pole have snapped together properly during assembly * Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. * Replace the batteries by inserting fresh AA alkaline batteries in the battery compartment. Please make sure the batteries are brand new and that they all come from the same package. Do not use a mix of old & new batteries, as insufficient power will result in only one nozzle working. * The nozzles could be clogged. Brushing them gently may help them to start spraying. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to hear this, Jimmy, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.