We're sorry to hear that you had this experience, as our Swiffer PowerMop does go through strict quality checks to ensure that you can rely on it. We'd be happy to learn more and see how we can best assist you further, so please give us a call at (800) 742-9220 when you have a moment.

Hello Ivonne! We are truly sorry to hear that your Swiffer Power Mop broke. Our products undergo many quality checks to minimize issues like this. We appreciate you bringing it to our attention, and we will share your feedback with our Quality Assurance team to help prevent this in the future. We will be more than glad to help you further with this issue, please contact us at (800) 742-9220. Have a nice day!

We’re sorry your PowerMop stopped working. Our products go through many quality checks, and are designed to be durable. This isn’t the experience we want you to have, and we have some troubleshooting tips for this. If you cannot hear the motor running when pressing the dispenser button, you may need to replace the batteries with fresh AA alkaline batteries. You should hear a click when closing the battery compartment. If the motor runs, but the mop isn't spraying, double-check that all the pieces of the mop have snapped together properly during assembly. Next, check that the solution bottle is not empty, and inserted properly into place. Also, sometimes the spray nozzles can become clogged. Brushing them gently with your fingertip should dislodge any built up residue. If you need further assistance, please get in touch with our Swiffer Team, so we can further assist you. Give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.