Thanks for sharing your experience with your PowerMop. We’re sorry to learn about this, as we work very hard to make sure that all of our Swiffer products meet our high standards. Because you’re having concerns with both the performance and handle, we hope you’ll call us and share more about your purchase. Knowing more about your device and what you’ve tried to address the concerns will help us best assist you. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We’re sorry your PowerMop stopped working. Our products go through many quality checks, and are designed to be durable. This isn’t the experience we want you to have, and we have some troubleshooting tips for this. If you cannot hear the motor running when pressing the dispenser button, you may need to replace the batteries with fresh AA alkaline batteries. You should hear a click when closing the battery compartment. If the motor runs, but the mop isn't spraying, double-check that all the pieces of the mop have snapped together properly during assembly. Next, check that the solution bottle is not empty, and inserted properly into place. Also, sometimes the spray nozzles can become clogged. Brushing them gently with your fingertip should dislodge any built up residue. If you need further assistance, please get in touch with our Swiffer Team, so we can further assist you. Give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.

We're sorry to hear that you had this experience, as our Swiffer PowerMop does go through strict quality checks to ensure that you can rely on it. We'd be happy to learn more and see how we can best assist you further, so please give us a call at (800) 742-9220 when you have a moment.

Thanks for leaving us your feedback about our PowerMop, Zay. We want you to know that we have many quality checks in place to make sure every product reaches you in perfect condition, so we're glad you've reached out about this issue. To help get your PowerMop working again, we suggest replacing the batteries with fresh AAs, and trying to brush the nozzles to clear out any clogging. We'd like to help more with this, and gather some info for our Quality Team, so please give us a call at 1-800-214-8734 when you're able.