We're sorry to hear this, and assure you that we have many quality checks in place to ensure your bottle locks into place. We'd like to get more information to help, so when you have a chance please get in touch with us at (800) 742-9220.

We'd never want to leave you with a sticky floor, so we're very sorry to hear that you've had this experience. Our PowerMop and PowerMop solutions have been thoroughly tested to ensure they'll help you get sparkling-clean floors, and we haven't made any recent updates to our formulas, so we've got a few tips to help. Streaking and cloudiness can happen for a few reasons, such as your floor being brand new and having a special coating on it to protect it during shipping, if other cleaning products have been used on the floor recently, or if the PowerMop solution isn't suitable for the type of floor that you have (unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets). We recommend that you sweep or vacuum the floor before using your PowerMop and that you leave the solution on the floor for 10-15 seconds for mopping for best results. Our team would like to learn more about your experience so that we can see what might be going on and so that we can try to help you further. Please give us a call at (800) 742-9220, we look forward to hearing from you!

Greetings, Kimmy. We're so very sorry to learn your Swiffer PowerMop unexpectedly stopped working and you've struggled to get it going again. Because of the hard work of our Quality Team, we want to assure you that we always believe your experience will be positive. We're confident we can make this situation better. You mentioned changing the batteries, so it sounds like you may be on the right track. It would be our pleasure to help you further with this, so we can get you working with a Swiffer PowerMop once again. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.