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Customer reviews for Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills for
Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills
3.8 out of 5 stars
stars
1,460 ratings1,107 reviews
  1. 5 stars58% (850)
  2. 4 stars9% (136)
  3. 3 stars6% (94)
  4. 2 stars7% (98)
  5. 1 star19% (282)

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Showing 481-490 of 1,107 reviews
Apr 1, 2023
Reviewer name: Riley
4 out of 5 stars
4 out of 5 stars review

Improved model

[This review was collected as part of a promotion.] I got a Swiffer PowerMop Multi-Surface Starter Kit and liked the new look. I have had a Swiffer Wet Mop for years and liked using it for quick floor cleans. The first things you notice with the PowerMop is how much wider the mop head is and the pads with 300+ scrubbing strips. Unsure if this would make a difference, I was anxious to try it. This mop does a much better job cleaning the cracks between the tiles. With my old Swiffer, I would have to clean the floor twice, the pad being equally dirty each time. With a large dog and spring weather, my floors get dirty. With the PowerMop, once was sufficient. I even followed up with my old Swiffer and there was little dirt to clean. When it says 5x cleaning power it means it.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Mar 18, 2024
Reviewer name: Blsacvegas
1 out of 5 stars
1 out of 5 stars review

Junk product

I don't know why i keep buying this things, total junk! I've purchased 2 wet jets and now this power mop, motor has seized up after a month. I noticed that when it's in storage the swiffer brand bottles just leak inside the mop, I assume that's why this is happening but I'm so tired of it.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We’re sorry your PowerMop has stopped working, Blsacvegas. Our products go through many quality checks, and we try our very best to ensure that each one arrives to you in perfect condition. Our products are designed to be durable, and this isn’t the experience we’d expect or want you to have. If you cannot hear the motor running when pressing the dispenser button, you may need to replace the batteries with fresh AA alkaline batteries. Make sure the batteries are brand new, all come from the same package, and are inserted correctly. You should hear a click when closing the battery compartment. Your satisfaction is very important to us, and we'd like to gather some further information for our Swiffer Team to further help. Please give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.

Aug 9, 2023
Reviewer name: Drea11
3 out of 5 stars
3 out of 5 stars review

This mop is amazing BUT...

I really loved this mop and would have liked to give it five stars, but the mop stopped working after a month and a half. I tried replacing the batteries and still did not work. I am disappointed because I stocked up on solution, pads, and even convinced family members to upgrade from the PowerJet.

Review from swiffer.com
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reply from Customer Care

We always expect you'll be smiling, when you're using a Swiffer PowerMop, since our Quality Team goes out of its way to make sure every Mop is ready to work perfectly when you get it in your home. Please know, we're here to help as best we can. If you're not hearing the motor, be sure the batteries are all one-time use batteries, from the same pack, and are inserted correctly with the door closed all the way until it clicks. This can stop the motor from working. We're here, and happy to help as best we can. Just give us a call any Monday through Friday, from 9 AM to 6 PM, EST. It's our pleasure to make things right for you. Our number is 1 (800) 214-8734.

Apr 13, 2023
Reviewer name: Babs329
5 out of 5 stars
5 out of 5 stars review

Awesome starter kit!!

[This review was collected as part of a promotion.] This swifter is a durable all in one mopping system. It comes with one power mop, 2 mopping pad refills, power mop solution and the batteries. The instructions are easy to read and understand. You easily snap the pile together add the products and are ready to go. This is a great set up especially for older people that need an easier way to keep areas clean. I highly recommend this mop.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Dec 3, 2023
Reviewer name: Not A Nancy
1 out of 5 stars
1 out of 5 stars review

Very disappointed

Cleaner stopped clicking into place. Will only spray if I manually hold it down while mopping. Very difficult as I have a bad lower back. Used this product very lightly for approximately a month. Read other reviews and did what was suggested by the company. All to no avail. I'm sure their reply will be the standard: we have good quality control in place, try this for the problem, if it doesn't work, call us at such and such a number. Sounds more like they're on the defensive, rather than actually taking care of the consumer.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry you had this experience with your Swiffer PowerMop. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Check the silicone cap. If the cap is bulging, follow these troubleshooting steps: * Attempt to unscrew/rotate the cap counterclockwise by 180 degrees or half a rotation. * After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. * If there is no leakage, insert the bottle into the device. * If there is leakage, move the bottle upright, screw it back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. If this procedure doesn't work, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

Oct 30, 2025
Reviewer name: Armanda
1 out of 5 stars
1 out of 5 stars review

Waste of Money

Save your money... I would have given this a zero out of five had this for less than a year maybe used it twice and no longer works changed the batteries and no power. Was excited to purchase this initially that I purchased extra cleaning fluid and pads that I can't use. Waste of money, garbage.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
May 3, 2023
Reviewer name: greendaygrl
5 out of 5 stars
5 out of 5 stars review

Love It!

[This review was collected as part of a promotion.] I recently got the Swiffer PowerMop Multi-Surface Starter Kit and I love it! It makes leaning my floors so fast & easy and my floors always end up looking great! It's easy to use, fits comfortably in my hands and my back doesn't hurt when I finish. All huge pluses for me!

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Jul 2, 2024
Reviewer name: Blake1234
1 out of 5 stars
1 out of 5 stars review

Handle comes off during use.

The spring loaded lock that attaches the top most section of the handle keeps coming off during normal use. The handle also could be a tad longer. I like how the pad gets deep into all the crevices, and how tough dried on messes are no challenge to scrub out. I also like the fresh sent of the solution. I just cant get around how the handle keeps coming off. Maybe I got a faulty product? With that being said, I will probably take this product back for a refund.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Thank you, Blake, for sharing the experience you had with your Swiffer PowerMop Multi-Surface Kit. Our Quality Team makes sure every Mop meets our high standards, so what you're sharing isn't what we expect. Your handle should not come off, nor can it be repaired. This can happen if the handle had excessive downward pressure put on it, especially in the same area repeatedly. This strains the handle and potentially leads to breakage. Instead, use gentle and even pressure while mopping, allowing the cleaning pad and cleaning solution to do the work for you. We'd be happy to help you further with this, and hope you'll reach out to us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

Nov 24, 2024
Reviewer name: Hat1620
3 out of 5 stars
3 out of 5 stars review

Okay

It mops well and is really nice in my bathroom. The pad picked up all the hair and toilet paper lint off the floors instead of it getting down in the grout as with the original one. My only problem is that the stupid bottle of solution won't stay down so it won't Staley or it falls out onto the floor! It's so frustrating. I have to pay really close attention to whether or not the liquid is coming out so I know if I need to adjust the bottle, again. Fix that, Swiffer.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Thanks for reaching out to Swiffer and sharing your experience with your recently purchased PowerMop. If you’ve removed the piece of corrugated cardboard that's positioned under the Cleaning Solution bottle, your bottle should fit into the machine nicely. While you’re looking to see if that cardboard’s gone, check the silicone cap on the bottle. If you see that it’s bulging, unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. After doing that, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If you don’t see a leak, reinsert the bottle. If you do see a leak, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. Give us an update if this helped. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.

Sep 24, 2025
Reviewer name: Dissatisfied85
1 out of 5 stars
1 out of 5 stars review

Disappointing Quality and Premature Failure

I purchased this mop for my home, which has all hard floors, and was immediately disappointed with the performance and quality. From the very first use, the mop pads did not properly attach to the base, forcing me to use rubber bands to hold them in place. The most significant issue, however, occurred after only three total uses. The spray nozzles completely stopped working. While one side had previously clogged and was temporarily fixed, the entire spray mechanism is now inoperable. I've tried changing the batteries, ensuring the solution cartridge is properly attached, and checking for obstructions, but the unit is simply broken. This has been a very frustrating and disappointing purchase. I now have useless replacement pads and solution cartridges, as the primary unit has failed so quickly. I have always trusted Swiffer products in the past, which makes this poor experience even more surprising. Given the price and the fact that the unit essentially only provided one full use before failing, I absolutely cannot recommend this product.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687