Worked out of the box with no problem. I let it sit for a few months (don't live in this house permanently) and when I tried using it again: nothing. Motor not even trying. Tried three sets of batteries, check the connections, nothing. Just dead. AFTER ONE USE! Reading the other reviews, I'm not the only one. Looks like there is a fundamental flaw in this product P&G: do something about it!

This is fanatastic... until it stops working. I pourchased 2, the 2nd after the first stopped working...which then happened to the 2nd...both after having them only a short time! They would not spray even after all the troubleshooting measures sugggested on the website were done.

[This review was collected as part of a promotion.] The kit is easy to put together so you can begin using it right away. The mopping pads are absorbent and pick up dust very well. The cleaning solution smells amazing. It really left my home smelling fresh.

Very disappointing. I thought the inclusion of the batteries would mean better cleaning power, maybe vibrations for extra dirt removal or something, but it's just for the nozzles to shoot out spray. There's literally no difference between this and any of the stick mop models I've had previously, you can't even adjust the length of the handle. The only thing I was happy with is the mopping solution, but I didn't realize that you had to keep buying the single use bottles. There's no concentrates or ability to refill the bottle which means a TON of unnecessary waste going to landfills. And that's without mentioning the single use, very thin “pads” that don't pick up any more than any other pad I've used before. I used a coupon for this purchase and still regret buying it. There's zero innovation or reason to get this.

I absolutely love this Gem. It is definitely the biggest game changer for me. I love the fact that you can use it for hardwood or vinyl and even marble. With its different selection of spray formula tailored to fit your needs just like the cleaning pads are it easy to use and lightweight which is a huge plus for me. Really no maintence at all your hands aren't in nasty water, it uses a whole 2 batteries that will last forever and the starter kit was surprisingly a sweet 30 bucks. Definitely one of my proudest purchases

I thought I would like this mop better then the other jet mop I had but i don't I cannot get the liquid to come out of the holes on mop as it is suppose too. I push and push numerous times and nothing comes out even when I do get it to come out it is little bits. Not happy at all but I do like the pads. Bummer

i bought this mop and used maybe four times now my mop wont even work. When I push the purple button it does not make any noise or release the cleaner. I even changed the batteries to see if that would help and it did not. I have sent an email and never heard anything back. I really liked this mop when it worked for the few days it did.

I really loved this mop and would have liked to give it five stars, but the mop stopped working after a month and a half. I tried replacing the batteries and still did not work. I am disappointed because I stocked up on solution, pads, and even convinced family members to upgrade from the PowerJet.

[This review was collected as part of a promotion.] This power mop starter kit is so easy to use and hassle free when compared to the bucket mop. The starter kit includes one Power Mop floor cleaning mopping tool, pads for mopping, one Power Mop Quick dry solution and batteries. It's very easy to use and convenient. Easy clean up and the floor dries up quickly. We have laminate, hardwood and also tile floors. My floors look fresh and clean. The power mop works great. I am hoping it will last long!

Cleaner stopped clicking into place. Will only spray if I manually hold it down while mopping. Very difficult as I have a bad lower back. Used this product very lightly for approximately a month. Read other reviews and did what was suggested by the company. All to no avail. I'm sure their reply will be the standard: we have good quality control in place, try this for the problem, if it doesn't work, call us at such and such a number. Sounds more like they're on the defensive, rather than actually taking care of the consumer.