We're very sorry to learn of your experience with the Swiffer PowerMop, Jabar. What you've described isn't something we'd expect, especially since our products go through so many quality checks to ensure perfect condition and function. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.

We understand how frustrating it can be when your Swiffer PowerMop isn't working as expected. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try:   * Double-check to make sure all the pieces of the pole have snapped together properly during assembly * If your Swiffer PowerMop is brand new, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles.  * Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. * Make sure the batteries are all inserted in the right direction.   So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're so very sorry to hear about this. There are many reasons why the product is leaking, but from the sound of it, the clear rubber seal is damaged, and the refill will need to be replaced. We'd like to connect about this and help. Please call us at (800) 742-9220.

We're very sorry to learn of your recent experience with the Swiffer PowerMop, Carolina. What you've described isn't something we'd expect, especially since our products go through so many quality checks to ensure perfect condition and function. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.

Thanks for sharing your experience with us. We want you to know we have many checks in place to ensure our products help you clean with ease, so we appreciate you letting us know about this. So we can provide assistance, and gather some info for our Quality Team, please give us a call at 1-800-214-8734.

We're very sorry to learn of your recent experiences with the Swiffer PowerMop, Anna. What you've described isn't something we'd expect, especially twice, since our products go through so many quality checks to ensure perfect condition and function. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.

We're sorry you had this experience with your Swiffer PowerMop. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Check the silicone cap. If the cap is bulging, follow these troubleshooting steps: * Attempt to unscrew/rotate the cap counterclockwise by 180 degrees or half a rotation. * After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. * If there is no leakage, insert the bottle into the device. * If there is leakage, move the bottle upright, screw it back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. If this procedure doesn't work, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to hear this, Kaelyn, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.