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Customer reviews for Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills for
Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills
3.8 out of 5 stars
stars
1,418 ratings1,065 reviews
  1. 5 stars59% (834)
  2. 4 stars9% (134)
  3. 3 stars6% (90)
  4. 2 stars6% (89)
  5. 1 star19% (271)

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Showing 451-460 of 1,065 reviews
Apr 1, 2023
Kathy F
5 out of 5 stars review

Better and bigger!

[This review was collected as part of a promotion.] The Swiffer Power Mop is replacing the Swiffer Wet-jet in my house! My primary goal is to get the floors clean and as you can tell from the photo below, the new pad design on the Power Mop removed lots of dirt from my kitchen floor but there are still some clean “scrubbing strips” to tackle a couple more rooms. This makes me think that I was previously just skimming the surface and my tile has some texture to it so the new pads help a lot. What is interesting is that for my wood floors the textured strips on the pads do not leave streaks. The second improvement I noticed is that the cleaning surface is SO much bigger. My rough calculation has the Power Mop pad 30% larger so that means quicker cleaning! I was able to clean my tiled kitchen and bathroom along with the wood floors in my living and dining areas without the need to change the pad. It was pretty dirty after that though! The cleaning fluid bottles are a new design and the two scents I have tried are “Fresh” and “Lavender.” My husband is sensitive to strong smells but does not mind either of these as both seem to dissipate fairly quickly. We both prefer “Fresh” but will use the remainder of the “Lavender” bottle. Lots of improvements!

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Jan 9, 2024
NotPurchasingSwifferAgain
1 out of 5 stars review

Complete trash

Total garbage. I bought my first mop and it worked for one cleaning before the button stopped activating the pump. Double checked batteries and everything. I bought a replacement mop and double checked that the batteries worked and as soon as I plugged in the mop fluid it stopped working!!! How infuriating! Complete trash will not purchase or recommend

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Thank you for sharing your experience with our Powermop. We're sorry to hear about this, as we have many checks in place to ensure that our products help you clean with ease, every time. To try and get your Powermop working again, we recommend priming the device by holding the button for several seconds and squeezing the solution bottle. So we can provide further assistance, and gather some info for our Quality Team, please give us a call at 1-800-214-8734.

Mar 18, 2024
Blsacvegas
1 out of 5 stars review

Junk product

I don't know why i keep buying this things, total junk! I've purchased 2 wet jets and now this power mop, motor has seized up after a month. I noticed that when it's in storage the swiffer brand bottles just leak inside the mop, I assume that's why this is happening but I'm so tired of it.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We’re sorry your PowerMop has stopped working, Blsacvegas. Our products go through many quality checks, and we try our very best to ensure that each one arrives to you in perfect condition. Our products are designed to be durable, and this isn’t the experience we’d expect or want you to have. If you cannot hear the motor running when pressing the dispenser button, you may need to replace the batteries with fresh AA alkaline batteries. Make sure the batteries are brand new, all come from the same package, and are inserted correctly. You should hear a click when closing the battery compartment. Your satisfaction is very important to us, and we'd like to gather some further information for our Swiffer Team to further help. Please give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.

Jun 12, 2024
Mopalot
1 out of 5 stars review

Not as good as I thought it would be.

I thought I would like this mop better then the other jet mop I had but i don't I cannot get the liquid to come out of the holes on mop as it is suppose too. I push and push numerous times and nothing comes out even when I do get it to come out it is little bits. Not happy at all but I do like the pads. Bummer

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We understand how frustrating it can be when your Swiffer PowerMop isn't working as expected. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try:   * Double-check to make sure all the pieces of the pole have snapped together properly during assembly * If your Swiffer PowerMop is brand new, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles.  * Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. * Make sure the batteries are all inserted in the right direction.   So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

Apr 24, 2023
Xio123
5 out of 5 stars review

Great for mopping, super convenient

[This review was collected as part of a promotion.] This power mop starter kit is so easy to use and hassle free when compared to the bucket mop. The starter kit includes one Power Mop floor cleaning mopping tool, pads for mopping, one Power Mop Quick dry solution and batteries. It's very easy to use and convenient. Easy clean up and the floor dries up quickly. We have laminate, hardwood and also tile floors. My floors look fresh and clean. The power mop works great. I am hoping it will last long!

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
May 8, 2023
Yellowdragun
5 out of 5 stars review

Love this quick mop

[This review was collected as part of a promotion.] Got this entire kit with the lavender scent and fresh scent and it smells great! Definitely a system I recommend to maybe a quick mop of our hardwood floors. The entire system is easy to use, the cleaning cartridge and mop heads are easy to change and working great

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Jun 23, 2024
Jabar102
1 out of 5 stars review

Fundamentally flawed

Worked out of the box with no problem. I let it sit for a few months (don't live in this house permanently) and when I tried using it again: nothing. Motor not even trying. Tried three sets of batteries, check the connections, nothing. Just dead. AFTER ONE USE! Reading the other reviews, I'm not the only one. Looks like there is a fundamental flaw in this product P&G: do something about it!

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're very sorry to learn of your experience with the Swiffer PowerMop, Jabar. What you've described isn't something we'd expect, especially since our products go through so many quality checks to ensure perfect condition and function. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.

Aug 28, 2024
Kaelyn
1 out of 5 stars review

This product was nice when it worked.

i bought this mop and used maybe four times now my mop wont even work. When I push the purple button it does not make any noise or release the cleaner. I even changed the batteries to see if that would help and it did not. I have sent an email and never heard anything back. I really liked this mop when it worked for the few days it did.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry to hear this, Kaelyn, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Aug 9, 2023
Drea11
3 out of 5 stars review

This mop is amazing BUT...

I really loved this mop and would have liked to give it five stars, but the mop stopped working after a month and a half. I tried replacing the batteries and still did not work. I am disappointed because I stocked up on solution, pads, and even convinced family members to upgrade from the PowerJet.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We always expect you'll be smiling, when you're using a Swiffer PowerMop, since our Quality Team goes out of its way to make sure every Mop is ready to work perfectly when you get it in your home. Please know, we're here to help as best we can. If you're not hearing the motor, be sure the batteries are all one-time use batteries, from the same pack, and are inserted correctly with the door closed all the way until it clicks. This can stop the motor from working. We're here, and happy to help as best we can. Just give us a call any Monday through Friday, from 9 AM to 6 PM, EST. It's our pleasure to make things right for you. Our number is 1 (800) 214-8734.

Jun 10, 2024
AnnaG
1 out of 5 stars review

No thanks, not again!

My second power mop has just broke. Same thing happened twice. The button just stopped functioning. Works great for about a month then dies out of nowhere. We continually second guess our batteries and test them in other products and they work fine. Is this normal? Are we the family that happens to get the duds? Super disappointing especially since we have a bunch of liquid refills and are down a mop AGAIN. :( Luckily your dusters have no faulty electronics! They're great!

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're very sorry to learn of your recent experiences with the Swiffer PowerMop, Anna. What you've described isn't something we'd expect, especially twice, since our products go through so many quality checks to ensure perfect condition and function. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.