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Customer reviews for Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills for
Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills
3.8 out of 5 stars
stars
1,418 ratings1,065 reviews
  1. 5 stars59% (834)
  2. 4 stars9% (134)
  3. 3 stars6% (90)
  4. 2 stars6% (89)
  5. 1 star19% (271)

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Showing 441-450 of 1,065 reviews
Nov 24, 2024
Hat1620
3 out of 5 stars review

Okay

It mops well and is really nice in my bathroom. The pad picked up all the hair and toilet paper lint off the floors instead of it getting down in the grout as with the original one. My only problem is that the stupid bottle of solution won't stay down so it won't Staley or it falls out onto the floor! It's so frustrating. I have to pay really close attention to whether or not the liquid is coming out so I know if I need to adjust the bottle, again. Fix that, Swiffer.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Thanks for reaching out to Swiffer and sharing your experience with your recently purchased PowerMop. If you’ve removed the piece of corrugated cardboard that's positioned under the Cleaning Solution bottle, your bottle should fit into the machine nicely. While you’re looking to see if that cardboard’s gone, check the silicone cap on the bottle. If you see that it’s bulging, unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. After doing that, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If you don’t see a leak, reinsert the bottle. If you do see a leak, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. Give us an update if this helped. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.

Dec 2, 2023
LG108
2 out of 5 stars review

Faulty too soon!

This is fanatastic... until it stops working. I pourchased 2, the 2nd after the first stopped working...which then happened to the 2nd...both after having them only a short time! They would not spray even after all the troubleshooting measures sugggested on the website were done.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry to hear this, as our PowerMops go through many quality checks to ensure that you can rely on them. If you haven't already, we recommend replacing the batteries with fresh AA ones that all come from the same pack. As well, make sure that the solution bottle isn't empty and is fully inserted into the solution bottle holder, and try gently brushing the nozzles to help loosen any clogs that may have formed. We hope that this is helpful, and please give us a call at (800) 742-9220 if you'd like any further assistance.

Jun 10, 2024
Carolina 47
1 out of 5 stars review

This mop should be discontinued!

This mop stopped working after four uses. Batteries have been replaced twice and it is dead as a door nail. It is especially annoying since I purchased the extra pads and cleaning liquid for the power mop. The least the company can do is send some coupons for my old Swiffer Wet Mop (always reliable) products so I can use that again.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're very sorry to learn of your recent experience with the Swiffer PowerMop, Carolina. What you've described isn't something we'd expect, especially since our products go through so many quality checks to ensure perfect condition and function. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.

Jun 2, 2025
Smlfry1980
5 out of 5 stars review

This is my go to for floors.

I absolutely love this Gem. It is definitely the biggest game changer for me. I love the fact that you can use it for hardwood or vinyl and even marble. With its different selection of spray formula tailored to fit your needs just like the cleaning pads are it easy to use and lightweight which is a huge plus for me. Really no maintence at all your hands aren't in nasty water, it uses a whole 2 batteries that will last forever and the starter kit was surprisingly a sweet 30 bucks. Definitely one of my proudest purchases

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
May 1, 2025
Cathy24
1 out of 5 stars review

The PowerMop does not work.

What a disappointment! I was so excited to try the new PowerMop and it worked great the first time I used it. The second time I used it, the sprayer quit working. When I hold the mop up (upside down) the solution leaks out and drips down the handle. I have wasted more of the solution than I've used.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're so very sorry to hear about this. There are many reasons why the product is leaking, but from the sound of it, the clear rubber seal is damaged, and the refill will need to be replaced. We'd like to connect about this and help. Please call us at (800) 742-9220.

Apr 13, 2023
Babs329
5 out of 5 stars review

Awesome starter kit!!

[This review was collected as part of a promotion.] This swifter is a durable all in one mopping system. It comes with one power mop, 2 mopping pad refills, power mop solution and the batteries. The instructions are easy to read and understand. You easily snap the pile together add the products and are ready to go. This is a great set up especially for older people that need an easier way to keep areas clean. I highly recommend this mop.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Apr 28, 2023
lissie400
5 out of 5 stars review

[This review was collected as part of a promotion.] The kit is easy to put together so you can begin using it right away. The mopping pads are absorbent and pick up dust very well. The cleaning solution smells amazing. It really left my home smelling fresh.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Jan 9, 2024
Disappointed in highland
1 out of 5 stars review

Not satisfied

I bought this map system when we moved into our new home. I was highly disappointed by the mop pads they didn't stay on the mop at all I had to put rubber bands around it to keep them on the mop. I had bought a box of the pads and extra cleaner solution as I thought this would be a good thing now I have cleaning solution and no pads. I wish it would have worked better now I have to find ans buy another mop and accessories

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Thanks for sharing your experience with us. We want you to know we have many checks in place to ensure our products help you clean with ease, so we appreciate you letting us know about this. So we can provide assistance, and gather some info for our Quality Team, please give us a call at 1-800-214-8734.

May 11, 2023
Kat7735
5 out of 5 stars review

Great design

[This review was collected as part of a promotion.] I like the new design of this mop it is a better quality version of it's original design. I had one of the earlier versions of the mop and it worked great. But it was time to upgrade to the newest version and I couldn't be happier with the quality and functionality. It is a good product.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Dec 3, 2023
Not A Nancy
1 out of 5 stars review

Very disappointed

Cleaner stopped clicking into place. Will only spray if I manually hold it down while mopping. Very difficult as I have a bad lower back. Used this product very lightly for approximately a month. Read other reviews and did what was suggested by the company. All to no avail. I'm sure their reply will be the standard: we have good quality control in place, try this for the problem, if it doesn't work, call us at such and such a number. Sounds more like they're on the defensive, rather than actually taking care of the consumer.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry you had this experience with your Swiffer PowerMop. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Check the silicone cap. If the cap is bulging, follow these troubleshooting steps: * Attempt to unscrew/rotate the cap counterclockwise by 180 degrees or half a rotation. * After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. * If there is no leakage, insert the bottle into the device. * If there is leakage, move the bottle upright, screw it back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. If this procedure doesn't work, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.