We're sorry to hear you feel this way, Vera, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help you get the most from your Swiffer, so when you have a chance, please get in touch with us at (800) 742-9220.

We're sorry to learn your Swiffer PowerMop Multi-Surface Mopping Kit wasn't in the excellent condition in which we expect, Greg. Because our Quality Team works hard to make sure every Mop is in the best condition possible, we always believe your experience will be stellar. We're sorry to learn about how you found your PowerMop, and want to help you get back to swiftly cleaning your floor. We hope you'll take a moment, any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

Thanks for picking up a Swiffer PowerMop and sharing your review. We appreciate the time people take to let us know what they think, because we only want to improve your Swiffer experience. It may help to know you'll get the best performance from your PowerMop when you sweep or vacuum the floor you're going to clean before you start. Also, be sure you allow enough Solution to spray out of the machine; hold the trigger for 2-3 seconds. If you're on a spot that's really stuck, let the Solution work on it for a bit before you Mop it away. We'd like to learn more about your use, and get more details about your purchase, so we can make sure you're thrilled with this tool. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.