We're sorry to hear this, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

We're sorry to hear the motor in this PowerMop is not working. This definitely isn't the quality standard we expect after 2 uses, so we'd like to learn more. When you have a moment, please give us a call at (800) 214-8734.

We know how disappointing it is when you're unable to use your Swiffer, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. While checking the batteries and cleaning the nozzles can often help, it's also important to ensure the solution bottle has plenty of solution in it, and that it's properly clicked into place. So we can help you further, please give us a call at (800) 742-9220.

We're so very sorry to hear that you're not a fan of the quality of our PowerMop. Be assured that the devices handle won't break when used as directed. We'd love to ensure your feedback is heard, so please call us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're very sorry to hear that you didn't get the long-lasting power you were expecting with our PowerMop Pads. The PowerMop pads can last up to 500 sq. ft., depending on how clean/dirty the floor is before cleaning, so we'd like to connect and learn more about why they aren't staying wet. Please call us at (800) 742-9220.

We're very sorry to learn of your recent experiences with the Swiffer PowerMop, Anna. What you've described isn't something we'd expect, especially twice, since our products go through so many quality checks to ensure perfect condition and function. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.