We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to learn more about your experience, Dona, so we can help, as well as share this with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.

We're sorry you had this experience with your Swiffer PowerMop, Linda. Our products undergo many quality checks, and we try our best to ensure they reach you in the best possible condition. We're sorry this wasn't the case with your recent purchase, and we'll share your experience with our Quality Assurance team. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.