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Customer reviews for Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills for
Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills
3.8 out of 5 stars
stars1,289 ratings936 reviews
  1. 5 stars58% (744)
  2. 4 stars9% (112)
  3. 3 stars6% (83)
  4. 2 stars7% (86)
  5. 1 star20% (264)
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Showing 221-230 of 936 reviews
Jun 2, 2025
MamaOG
2 out of 5 stars review

Lasted a month, I'm so bummed!

If I had reviewed this Swiffer PowerMop the day I got it, 5 stars all the way, but I've had mine for about a month now and the cleaning solution needed a replacement so I went and bought the pricey container (It's pretty lame that it's not refillable too). I replaced the old one and it will not spray! I've replaced the batteries, taken the container off and put it back on, checked for a clog... I don't know what it happening. I seriously loved this thing and I am so sad it is already done for. It's not exactly the cheapest Swiffer floor cleaner available, you know. I thought it was better than the Swiffer Wet Jet and I love the weight and feel of the PowerMop. It's excellent for really getting my tile floor clean. Now that it's broken I'll have to go back to the WetJet, which is okay, but I feel like I wasted a nice little chunk of money. Bummer.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry to hear that a great Swiffer fan like you had this experience, as we'd expect you to be able to rely on our PowerMop. It sounds like you took some great steps already, and we'd be happy to look into this further for you. When you're able, please give us a call at (800) 742-9220.

Jun 2, 2025
Tara84
1 out of 5 stars review

Worked great when new… not at all now

When I got this I was so excited. New out of the box it worked perfectly for what I needed. I ran out of cleaning strips so it sat for a month. It now does not spray at all. I have replaced the batteries twice from different packages. It is worthless now. This is the same reason I had to replace my wetjet with this one. Save your money.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're certainly sorry to hear both your WetJet and PowerMop stopped spraying, Tara! Our products go through many quality checks to make sure they reach you in perfect condition, so we assure you this isn't something we'd expect to happen. In order to learn more to share with our Quality Team, and provide some troubleshooting tips, please give us a call at (800) 742-9220.

Aug 31, 2025
Deanna
5 out of 5 stars review

Great product.

I love this mop. I use my own solution and just spray the floor. I often have stops that need to sit a minute. I can use one mop head for my whole house. I have been able to buy microfiber velcro pads online that are washable. I love that the mop head is a little bigger. Makes mopping my big housr quicker. It's bigger but not to big like the XL was. The only thing I don't like is the angled rubber hook hole at the end of the handle. It is always getting caught in my shirt when I mop.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Aug 5, 2025
marenj
3 out of 5 stars review

Poor Design

Love this product, but the assembly of the handle is cheap and ineffective. It comes disassembled in a small box and the handle clicks together with small pins that are too small and allow the handle to slip over the top of the pin, constantly disassembling the handle as you mop. A better design would greatly improve the value of this product.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Thank you so much for your review, and we appreciate the feedback. We'd love to connect about this, and gather more details about your experience to ensure your feedback is completely heard. We can be reached at (800) 742-9220/

Jul 22, 2025
JBoss
2 out of 5 stars review

Mop pad won’t stay on.

My NEW Swiffer Power Mop head does NOT look like the one in the video! IF it was the same perhaps the pads would actually adhere to the mop. I have had issues with my wet jet mop heads adhering & now they won’t stay on my brand new power mop. I will be returning the power mop!

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're so very sorry to hear that you did not receive what you were expecting. However, we did want to let you know that our PowerMop device cannot use the WetJet pads. We'd like to learn more about what you received so that we can assist you further. Please call us at (800) 742-9220.

Jun 14, 2025
Chelcilynn
2 out of 5 stars review

Handle does not stay connected

It's a great mop except for one flaw that destroys the whole thing. You have to assemble the handle. Ever since day one my handle does not stay together. So I'm left leaning over holding both parts together every time I mop. Otherwise I would love this mop.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We appreciate you taking the time to share your feedback, and we're sorry to hear that your Swiffer PowerMop has been difficult to use. Our products go though extensive testing to make sure they work effectively, and are easy use as directed, so this isn't the experience we want or expect you to have, and we'll share your feedback with our team regarding the design of the handle. Please know that your input is really invaluable, and it will help improve our future quality efforts. Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can assist you.

Jun 2, 2025
Ellaphant Mom
3 out of 5 stars review

Decent not durable.

I was very excited about his product as I loved the Swiffer Wet Jet. I liked the idea of having a better mop style head however the product doesn’t do as well as I had hoped and is not as sturdy overall. I have a hard time keeping the poles connected to each other long enough to do a full room.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sad to hear you aren't absolutely loving this PowerMop. If you ever have any questions or would like to share more with the Swiffer Team, we welcome you to give us a call at (800) 214-8734.

Jun 11, 2025
very mad
1 out of 5 stars review

DO NOT BUY THEY DON’T LAST 2 in 1 yr both broken

DO NOT BUY! I purchased my 1st one a year ago, when it works it”s great BUT 1 year in it broke, what a disappointment. Thinking it might be what you would call a lemon, I head out to purchase another one, BIG BIG BIG MISTAKE! I used it a total of 4 times and it is now good for the garbage yet again

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're very sorry to hear about about what's going on with your PowerMop. We'd like to learn more about what broke exactly so that we can troubleshoot and help you get back to Swiffering. Please call us at (800) 742-9220.

Jun 2, 2025
Smlfry1980
5 out of 5 stars review

This is my go to for floors.

I absolutely love this Gem. It is definitely the biggest game changer for me. I love the fact that you can use it for hardwood or vinyl and even marble. With its different selection of spray formula tailored to fit your needs just like the cleaning pads are it easy to use and lightweight which is a huge plus for me. Really no maintence at all your hands aren't in nasty water, it uses a whole 2 batteries that will last forever and the starter kit was surprisingly a sweet 30 bucks. Definitely one of my proudest purchases

Review from swiffer.com
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Aug 31, 2025
Teena
1 out of 5 stars review

Horrible handle design

I was so excited when this product came out and I even waited a bit before buying it to see how it worked. Saw nothing but fantastic reviews so I had high hopes. Regretted buying it after the first use. I put the product together according to the instructions and went to use it the first time and the very top piece of the handle will NOT stay clicked into the rest of the handle. Everytime I use it I am constantly having to make sure I don’t push or pull too quickly or hard or it will just pop apart and then I have to shove the wires back in and try to re-snap it together. I’m about to duct tape it because it is driving me nuts. I checked to make sure the snap wasn’t broken and it’s not. It just doesn’t stick out as far as the one on the bottom of the handles stick towards the head of the mop. Good idea to maybe fit that for future ones if you haven’t already and if it didn’t actually clean my floors I would have thrown it away already. So many regrets because I can’t use it the way I want to.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Thank you for sharing your experience with us, Teena. Our Swiffer PowerMop is put through rigorous quality tests to ensure they arrive to you in the best condition, and wouldn't expect for your handle to not fit properly. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 742-9220.