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Customer reviews for Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills for
Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills
3.8 out of 5 stars
stars1,289 ratings936 reviews
  1. 5 stars58% (744)
  2. 4 stars9% (112)
  3. 3 stars6% (83)
  4. 2 stars7% (86)
  5. 1 star20% (264)
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Showing 11-20 of 936 reviews
Mar 31, 2024
Judy
5 out of 5 stars review

Verified Purchase

Great Mop!

I have a bad back so mopping is a chore for me. My husband kept telling me to look into this mop, so I finally did. It was inexpensive so I thought it wouldn't hurt to give it a try. I have been pleasantly surprised at how easy it is to use and how well it cleans! I'm very happy with it, and would purchase it again!

Helpful?2JF4S5X9NW4I5991088687
Apr 4, 2024
Jewel
5 out of 5 stars review

Verified Purchase

Great mop to do a quick clean with

Great quick mop, easy and quick to swap the mats out

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Mar 25, 2024
Yara
5 out of 5 stars review

Verified Purchase

Love it

Wide, effective and easy to use

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Feb 10, 2024
bobodedo
5 out of 5 stars review

Verified Purchase

The perfect house cleaning tool.

Unit was easy to order from web site. It arrived as stated. It works as expected on my tile floors.

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Oct 24, 2025
Louie A Good Designer
1 out of 5 stars review

I would never buy anything from this company again

The absolute worst design ever. The button that holds the handle together is crap. It keeps pulling apart. The engineer that designed this needs to be fired. I was a mechanical designer my whole career, and I would not have a job in the field if I designed that.

Review from swiffer.com
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reply from Customer Care

We're sorry that the fastener on you handle is failing to hold the two sections together, Louie. We're dedicated to making it easy and convenient to keep your home sparkling clean, and a lot of thought and research goes into our product designs. Our products are made to be durable, and undergo many quality checks to ensure reliable performance. What you described is not the norm, and we appreciate you reaching out to bring this to our attention. Our Swiffer Team would like to gather details to further assist with this matter. Please give our team a call at 1-800-214-8734 from 9AM -- 6PM EST Monday -- Friday.

Sep 24, 2025
Dissatisfied85
1 out of 5 stars review

Disappointing Quality and Premature Failure

I purchased this mop for my home, which has all hard floors, and was immediately disappointed with the performance and quality. From the very first use, the mop pads did not properly attach to the base, forcing me to use rubber bands to hold them in place. The most significant issue, however, occurred after only three total uses. The spray nozzles completely stopped working. While one side had previously clogged and was temporarily fixed, the entire spray mechanism is now inoperable. I've tried changing the batteries, ensuring the solution cartridge is properly attached, and checking for obstructions, but the unit is simply broken. This has been a very frustrating and disappointing purchase. I now have useless replacement pads and solution cartridges, as the primary unit has failed so quickly. I have always trusted Swiffer products in the past, which makes this poor experience even more surprising. Given the price and the fact that the unit essentially only provided one full use before failing, I absolutely cannot recommend this product.

Review from swiffer.com
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reply from Customer Care

Thanks so much for reaching out. We're very sorry to hear that this has been your experience, as this is not something that we would expect. All of our products go through strict quality checks to ensure that they perform perfectly in your home every time. We're very sorry that was not your experience this time. We would like to try some troubleshooting tips with you, aside from what you've already tried. -Double-check to make sure all the pieces of the pole have snapped together properly during assembly. -Check the solution bottle to make sure that it's clicked into place and that it’s not empty. -If it’s empty, replace the solution bottle. -Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. -The nozzles could be clogged. Brushing them gently might help them to start spraying. -Only use PowerMop solution with the device. Do not open the PowerMop bottle and refill with other solutions. This could permanently damage the device and cause it to stop working. -If the Swiffer PowerMop is brand new, make sure the you removed the thin piece of cardboard packing in the solution bottle housing. Nonetheless, we would like to learn more about your experience and determine how we can help. When you have a chance, give us a call at 800-742-9220

Nov 29, 2025
port43
5 out of 5 stars review

Works awesome

I'm not sure how so many people are having such a hard time when I am not; most everything fails for me but not this. I bought this to clean my heavily trafficked, heavily neglected, wood floors. After using it for a while with the wood floor solution I bought the regular solution for my vinyl kitchen floor and I switch pads and solutions regularly without any problem. I have recommended it to friends with smooth floors and they've had no issues either. For someone as lazy as me when it comes to housecleaning this thing makes it so much easier than grabbing a mop and bucket. Between this and the robovac I just bought keeping my floors clean is no hassle at all, even with a shedding dog.

Review from swiffer.com
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Feb 4, 2026
Unhappy customer 123
1 out of 5 stars review

Don't waste your money

Stopped working after only about a year, in almost new condition. Garbage for something that's not cheap.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Hello! Thank you for reaching out and sharing your experience with the Swiffer Power Mop. I'm sorry to hear that it stopped working after only a year, especially when it was in almost new condition. We take pride in the quality of our products, and what you've described is not something we would expect. If you would like to discuss this further or need assistance, please contact us at (800) 742-9220. We will be happy to help you and address your concerns.

Sep 13, 2024
Elva
1 out of 5 stars review

Verified Purchase

Disappointed

Well you'll don't sell the replacement pads. It would be nice since you'll sell the mop to be able to buy the pads in bulk from you'll.

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reply from Swiffer

We're sorry to hear this. For assistance, please reach out to Sam's Club at 1-888-746-7726.

Mar 28, 2024
EmmaTator
5 out of 5 stars review

Verified Purchase

Quick and easy

Lightweight and easy to use. Cleans floors easily. Good for either quick cleanups or more detailed mopping.

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