We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Amanda, Swiffering your floor worries away is our top priority, so we're sorry to hear about this. With our quality checks, this isn't what we expect especially since you changed the batteries. We'd like to collect some additional details in order to troubleshoot this further and offer some additional tips and tricks. Please call us at (800) 742-9220.

Linda, our goal is for our users to mop smarter and easier, so we're truly sorry to hear about this. We do extensive testing to get the design just right, so be assured this isn't the experience we expect you to have. We'd love to gather some details about your experience, and ensure your voice is heard. Please call us at (800) 742-9220.

We're very sorry to hear this, Diana. Our team works hard to make sure Swiffer PowerMops are built to last, and we're glad you took the time to share your experience, as this certainly isn't something we would expect. Changing the batteries is a great first step, and we'd be happy to share some additional troubleshooting tips to help get the mop spraying again. To help us do so, we'd like to gather some additional details about the mop to share with our Quality Team. For assistance, please give us a call at (800) 742-9220.

We know how important it is to easily clean your floors, and are sorry to learn your battery cartridge from your PowerMop is missing. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your feedback with our team. So we can help further, please give us a call at (800) 742-9220.

We're sorry to hear this, Terri, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Hi there, Judith. Thank you so much for your review. We're sorry to hear about this. As you can imagine, we do not expect your PowerMops to die within the year. If you can no longer hear the motor, replacing the batteries should fix it. Since you tried changing the batteries already, make sure they aren't carbon-zinc or rechargeable batteries. Also, be sure the door is completely closed. We'd like to connect about this and help. Please call us at (800) 742-9220.

Firstly, thank you so much for your review and for using Swiffer. We're very sorry that it isn't up to the quality standard you have come to know, love, and trust. It sounds like you tried many of our troubleshooting tips and tricks, but double-check that the battery door is completely closed. You should hear a click. We'd like to connect about this and assist you further. Please call us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.