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Customer reviews for Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills for
Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills
3.8 out of 5 stars
stars1,289 ratings936 reviews
  1. 5 stars58% (744)
  2. 4 stars9% (112)
  3. 3 stars6% (83)
  4. 2 stars7% (86)
  5. 1 star20% (264)
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Showing 171-180 of 936 reviews
Sep 30, 2025
Kathy S
1 out of 5 stars review

I'll be looking for a replacement.

The new mop pads leave my floors streaky. The overall mop is lighter than the previous one, but I think that is due to the solution bottle being smaller so you are replacing more often. I've used the Swifter products for many years and this is the first time I've been disappointed.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're very sorry to hear about this, Kathy. The streaking may be a result of our PowerMop not being suitable for the type of floor you have. Do not use Swiffer PowerMop on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets. If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause streaking. If this is the case, using the product a few more times should solve the problem. There could be other explanations too, so we'd like to connect and help. Please call us at (800) 742-9220.

Oct 30, 2025
Armanda
1 out of 5 stars review

Waste of Money

Save your money... I would have given this a zero out of five had this for less than a year maybe used it twice and no longer works changed the batteries and no power. Was excited to purchase this initially that I purchased extra cleaning fluid and pads that I can't use. Waste of money, garbage.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Amanda, Swiffering your floor worries away is our top priority, so we're sorry to hear about this. With our quality checks, this isn't what we expect especially since you changed the batteries. We'd like to collect some additional details in order to troubleshoot this further and offer some additional tips and tricks. Please call us at (800) 742-9220.

Sep 19, 2025
Pat in NC
3 out of 5 stars review

Swiffer Power Mop

I purchased a Power Mop in August. I love the product and was happy to have a coupon to get such a good price. However, I have used my mop weekly for one month and 1/2 but yesterday when I tried to use it the motor would not come on to spray. I changed the batteries, adjusted the bottle and still nothing. I love this product, but I am disappointed it did not last. I have followed all the suggestions online to trouble shoot. I love my mop but i am disappointed

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Thank you so much for your review, Pat! We're sorry to hear about what's going on with your PowerMop. If you have not done so already, double check to see if the door is completely closed, and ensure the batteries you're using are not carbon-zinc/rechargeable. We'd like to connect about this and assist you further. Please call us at (800) 742-9220.

Nov 23, 2025
DianaM
2 out of 5 stars review

3 mops in less than 2 weeks

This is my third mop in less than 2 weeks. Not sure if there's a bad “batch” but everyone I've bought works for 2 days then doesn't work at all. Changed batteries, changed bottles, and no spray. The first mop I thought was a fluke but after the 3rd mop, I'm beginning to wonder!!! Do better Swiffer!!

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're very sorry to hear this, Diana. Our team works hard to make sure Swiffer PowerMops are built to last, and we're glad you took the time to share your experience, as this certainly isn't something we would expect. Changing the batteries is a great first step, and we'd be happy to share some additional troubleshooting tips to help get the mop spraying again. To help us do so, we'd like to gather some additional details about the mop to share with our Quality Team. For assistance, please give us a call at (800) 742-9220.

Oct 29, 2025
Terri K
1 out of 5 stars review

Wished I'd never bought this horrible product!!

This power mop barely sprays water. I've changed batteries and no difference. Im going back to my 4 battery swiffer. The company should have left well enough alone and never gone to a 2 battery system. Guess I'll trash my power mop. Wished I had never bought it!! Total waste of money!

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry to hear this, Terri, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Oct 17, 2025
CDR5
3 out of 5 stars review

Doesn't work anymore

I have had the power mop for almost a year. All of a sudden it is not working it does not spray out. I have replaced the batteries and it still does not work. I would fill out the form for the moneyback guarantee, but I no longer have the box or the receipt.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Mar 15, 2024
Mrsbillings
5 out of 5 stars review

Verified Purchase

Swiffer upgrade

Way better than the old swiffer gets in between grout and scrubs stuff way better

Helpful?2JF4S5X9NW4I5991088687
Apr 29, 2024
Mommareb
5 out of 5 stars review

Verified Purchase

LOVE THIS MOP

Easy to use and works great!

Helpful?2JF4S5X9NW4I5991088687
Apr 28, 2024
Sandy
5 out of 5 stars review

Verified Purchase

Quick and easy

Love it, it is ready to go as soon as you put on a clean pad!!

Helpful?2JF4S5X9NW4I5991088687
Sep 27, 2024
Coyote
5 out of 5 stars review

Verified Purchase

Makes cleaning way easier

Love this mop. Nice, large pad cleans everything in practically one pass.

Helpful?2JF4S5X9NW4I5991088687