We're sorry to learn you've had this problem with your Swiffer PowerMop, Steph. Because our Quality Team works so hard to make sure that all of our products meet our high standards, we always expect you'll be thrilled when you use your PowerMop. It's possible your machine needs new batteries. Switch out the ones that came with the device with brand-new, one-time-use AA batteries. Ensure they're inserted correctly into the battery compartment, and that you fully reinserted the compartment into your PowerMop. If you get sound but no spray, gently wipe the nozzles with a soft cloth. Call us with an update. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're sorry your Swiffer PowerMop stopped working, Kristy. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try: * All pieces were snapped together completely during assembly the nozzles are not clogged. Brushing them gently might help them to start spraying * The solution bottle is not empty. If it is empty, replace it. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution is in with the narrow end facing towards the pole, and clicked into place. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear that this has been your experience, since our PowerMops do go through strict quality checks to ensure that they reach you in the best possible condition. We'd be happy to look into this further for you and see how we can best assist, so please give us a call at (800) 742-9220 when you can.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure the PowerMop leaves your floor clean with ease. We'd like to learn more so we can help, as well as share this with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If the PowerMop has never dispensed, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzle; you may need to squeeze the solution bottle gently while pressing the spraying button. We also recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear about your disappointment. Be assured this is the last thing we expect to happen Be assured this isn't what we expect with our numerous quality checks and when using it as directed. We'd love to gather some details about the button and the stick, so when you're free, please call us at (800) 742-9220.

We're so sorry to learn the handle to your Swiffer PowerMop Multi-Surface Kit isn't staying connected to your PowerMop. This isn't what we expect, as our Quality Team works very hard to ensure that all PowerMops bring only an easy, quick clean to your floors. We'd be happy to help you with this as best we can. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.