We're sorry to learn of your recent experience with the Swiffer PowerMop. What you've described isn't something we'd expect, especially since our products go through so much quality testing to ensure perfect condition and function. That being said, we're here to help and have a couple tips to share. If you cannot hear the motor of the device when using it, make sure that it has new batteries and that they're inserted the correct way. If you can hear the motor but it still isn't spraying, the nozzles could be clogged. Brushing them gently might help them to start spraying. We'd like to learn more about your experience and try to make things right. Please give our team a call at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution is in with the narrow end facing towards the pole, and clicked into place. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the PowerMop. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.

We're sorry you had this experience with your Swiffer PowerMop, CorieB. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Check the silicone cap. If the cap is bulging, follow these troubleshooting steps: * Attempt to unscrew/rotate the cap counterclockwise by 180 degrees or half a rotation. * After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. * If there is no leakage, insert the bottle into the device. * If there is leakage, move the bottle upright, screw it back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. If this procedure doesn't work, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to learn that your Swiffer PowerMop handle is being difficult. Our Quality Team works very hard to make sure that all of our products meet our high standards, so we're very sorry to learn about this and it's not something we expect. It's possible there may have been damage in transit or storage and we do apologize. It would be our pleasure to talk further with you about this, and help you with it as best we can. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

Thanks for sharing your feedback with us. We hope it helps to know, the cleaning solution typically lasts for multiple uses. We'd like to grab a bit more information to help you get the most from your PowerMop, so when you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to learn you've had this problem with your Swiffer PowerMop, Steph. Because our Quality Team works so hard to make sure that all of our products meet our high standards, we always expect you'll be thrilled when you use your PowerMop. It's possible your machine needs new batteries. Switch out the ones that came with the device with brand-new, one-time-use AA batteries. Ensure they're inserted correctly into the battery compartment, and that you fully reinserted the compartment into your PowerMop. If you get sound but no spray, gently wipe the nozzles with a soft cloth. Call us with an update. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're sorry your Swiffer PowerMop stopped working, Kristy. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try: * All pieces were snapped together completely during assembly the nozzles are not clogged. Brushing them gently might help them to start spraying * The solution bottle is not empty. If it is empty, replace it. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.