We're sorry you had this experience with your Swiffer PowerMop, CorieB. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Check the silicone cap. If the cap is bulging, follow these troubleshooting steps: * Attempt to unscrew/rotate the cap counterclockwise by 180 degrees or half a rotation. * After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. * If there is no leakage, insert the bottle into the device. * If there is leakage, move the bottle upright, screw it back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. If this procedure doesn't work, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to learn of your recent experience with the Swiffer PowerMop. What you've described isn't something we'd expect, especially since our products go through so much quality testing to ensure perfect condition and function. That being said, we're here to help and have a couple tips to share. If you cannot hear the motor of the device when using it, make sure that it has new batteries and that they're inserted the correct way. If you can hear the motor but it still isn't spraying, the nozzles could be clogged. Brushing them gently might help them to start spraying. We'd like to learn more about your experience and try to make things right. Please give our team a call at (800) 742-9220.

We're sorry to hear that you're feeling disappointed. We can assure you that our PowerMop does go through strict quality checks to ensure that you can rely on it. If you haven't already, we suggest replacing the batteries with fresh ones that all come from the same pack. As well, check to see that the solution bottle is fully inserted, and try gently brushing the nozzles to help loosen any clogs that may have formed. If these tips don't do the trick, please give us a call at (800) 742-9220 when you have a chance. We'd be happy to see how we can best assist you further.

We recommend reaching out to the retailer directly in order to get the best possible assistance with this. You can give them a call at 1-888-746-7726.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the PowerMop. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure the PowerMop leaves your floor clean with ease. We'd like to learn more so we can help, as well as share this with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

We're sorry to hear that this has been your experience, since our PowerMops do go through strict quality checks to ensure that they reach you in the best possible condition. We'd be happy to look into this further for you and see how we can best assist, so please give us a call at (800) 742-9220 when you can.

We're very sorry to hear that you didn't get the long-lasting power you were expecting with our PowerMop Pads. The PowerMop pads can last up to 500 sq. ft., depending on how clean/dirty the floor is before cleaning, so we'd like to connect and learn more about why they aren't staying wet. Please call us at (800) 742-9220.