We're very sorry to hear about this, Emily. It could be as a result of your floors not being suitable for the liquid. We do not recommend using it on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets. If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause stickiness. If this is the case, using the product a few more times should solve the problem. There are other reasons why this can happen, so we'd like to connect and help. Please call us at (800) 742-9220.

We certainly appreciate your loyalty to Swiffer, John, but we're sorry to hear about your experience with the PowerMop. Our products go through many quality checks to make sure they provide the clean that both you and we would expect, so we assure you what you're describing isn't something we'd expect. We'd like to learn more to share with our Quality Team and help with this, so please give us a call at (800) 742-9220.

We're certainly sorry to hear about your recent purchase! We'd like to share some troubleshooting tips with you and learn more to share with our Quality Team, so please give us a call at (800) 742-9220.