We're sorry to hear this, and want to assure you that we have many quality checks to ensure the PowerMop leaves your floor clean with ease. We'd like to learn more so we can help, as well as share this with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

Thanks for sharing your feedback with us. We hope it helps to know, the cleaning solution typically lasts for multiple uses. We'd like to grab a bit more information to help you get the most from your PowerMop, so when you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to learn you've had this problem with your Swiffer PowerMop, Steph. Because our Quality Team works so hard to make sure that all of our products meet our high standards, we always expect you'll be thrilled when you use your PowerMop. It's possible your machine needs new batteries. Switch out the ones that came with the device with brand-new, one-time-use AA batteries. Ensure they're inserted correctly into the battery compartment, and that you fully reinserted the compartment into your PowerMop. If you get sound but no spray, gently wipe the nozzles with a soft cloth. Call us with an update. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're sorry to learn of your recent experience with the Swiffer PowerMop. What you've described isn't something we'd expect, especially since our products go through so much quality testing to ensure perfect condition and function. That being said, we're here to help and have a couple tips to share. If you cannot hear the motor of the device when using it, make sure that it has new batteries and that they're inserted the correct way. If you can hear the motor but it still isn't spraying, the nozzles could be clogged. Brushing them gently might help them to start spraying. We'd like to learn more about your experience and try to make things right. Please give our team a call at (800) 742-9220.

We're sorry your Swiffer PowerMop stopped working, Kristy. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try: * All pieces were snapped together completely during assembly the nozzles are not clogged. Brushing them gently might help them to start spraying * The solution bottle is not empty. If it is empty, replace it. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.