Hi, Laura! Thank you for bringing this to our attention! We're very sorry to hear about this experience, and we want to make it right—please give us a call at 1-855-536-6946, or send us a text at 1-864-581-2463, and you'll be put in touch with one of our consumer service agents! From there, they'd be more than happy to assist you further! They're available to speak with you any day Monday through Friday, and any time between 9 AM and 6 PM EST! Please also refer to your case number, S-14188233, when speaking to one of our agents! Thanks again for letting us know!

Hello Brenda! Thank you for reaching out to us regarding your recent order for our product that was not included with your delivery. We appreciate your feedback and will forward your comments to our quality team to help prevent this problem in the future. Since you purchased this product from Sam’s Club, we recommend contacting their customer service team as well. Sam’s Club offers a 100% satisfaction guarantee on your purchase. You can reach them by phone at 1 (888) 746-7726 or online at Sam’s Club Help: https://help.samsclub.com/?xid=ftr:help-center. They will be more than happy to assist you! Thanks again!