Hello Robert - Thanks for taking the time to contact us! We're sorry that this happened! We'd like to get this reported to our Quality Team. Can you please give us a call at 1-855-536-6946, or text us at 1-864-581-2463, so we can collect more information? We can be reached Monday through Friday 9 am to 6 pm EDT. Please also use SC-192319 when contacting the team. Thanks!

Hi Harvey, thank you for reaching out to us regarding your Chips Ahoy! Original Cookies that were damaged during delivery (melted) due to late delivery. We appreciate your feedback and will forward your comments to our quality team to help prevent this issue in the future. Since you purchased this product from Sam’s Club, we recommend contacting their customer service team as well. Sam’s Club offers a 100% satisfaction guarantee on your purchase. You can reach them by phone at 1 (888) 746-7726 or online at Sam’s Club Help. They will be more than happy to assist you! Thanks again!

Vivian, we are extremely sorry to hear that your recent purchase of CHIPS AHOY! ORIGINAL COOKIES was BROKEN/CRUSHED and did not meet your expectations. As always, your satisfaction is especially important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Your case number is S-14338532! We are available, Monday through Friday 9 am to 6 pm ET (Eastern Time), a team member would be delighted to assist you further.

Hi Jo! We hate to hear that you were disappointed and have had a less than desirable experience with our new and improved product, CHIPS AHOY! ORIGINAL COOKIES, where you dislike the taste, and the cookies were crushed. We would like to report this to our quality team. If you want to speak with us, please call 855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm ET. Please use S-15102296 when contacting the team! Thanks!