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Customer reviews for CHIPS AHOY! Chocolate Chip Cookies, Family Size, 18.2 oz., 3 pk. for
CHIPS AHOY! Chocolate Chip Cookies, Family Size, 18.2 oz., 3 pk.
4.5 out of 5 stars
stars
2,715 ratings756 reviews
  1. 5 stars78% (2,116)
  2. 4 stars8% (220)
  3. 3 stars5% (138)
  4. 2 stars3% (79)
  5. 1 star6% (162)

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Showing 1-10 of 756 reviews
Aug 4, 2026
Reviewer name: Dr CLKinder
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Freshness

Chip Ahoy was very fresh and delicious!

Helpful?582TPK7O1HU14400003438
Jul 1, 2026
Reviewer name: Debbie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Delicious any time treat

Nothing like a good chocolate chip cookie

Helpful?582TPK7O1HU14400003438
Feb 1, 2019
Reviewer name: HandyManJV
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Chips Ahoy do not dissapoint!

Just bought these for the family and, for the price, it's a really good deal. Chips Ahoy are one of my favorite cookies. Even though I'm buying bulk, believe me, they won't last. Glad Sam's carry this item.

Helpful?582TPK7O1HU14400003438
Jan 22, 2024
Reviewer name: TaP
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Two thumbs down on delivery.

Cookies are good but will not buy them online again. The first box came all crumbly. Had a second box sent and it was worse than the first. (If we want, we can still use them for crumbles on ice cream)

Helpful?582TPK7O1HU14400003438
reply from Mondelēz International Team

Hello TaP! We are extremely sorry to hear that the packaging on your recent purchase of our product, CHIPS AHOY! ORIGINAL COOKIES were DAMAGED DURING DELIVERY. We will send your comments and experience to our quality team to ensure that this problem is less likely to occur again. Please reach out to Sam’s customer service team, and they would be more than happy to make this right! Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!

Sep 15, 2026
Reviewer name: GALINA
3 out of 5 stars
3 out of 5 stars review

Crumbled to pieces

Every time I order these, they come crumbled from the packaging/delivery. They are only available through shipping. Seems like there's a problem because this continues to happen. I don't want to keep calling customer service because the product is damaged. It's a bunch of crumbs. A complete waste of money. I hope someone figures it out. I will not purchase these from Sam's again.

Helpful?582TPK7O1HU14400003438
reply from Mondelēz International Team

Hi Galina! We are very sorry about this experience and would like to report this to our quality team so please reach out to us at 1-855-536-6946. You can also text us at 1-864-581-2463. Our hours of operation are Monday through Friday 9am - 6pm EDT. Please use SC-525910 when contacting the team. We hope to hear from you soon!

Jul 13, 2026
Reviewer name: Sandra
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

CHIPAHOY CH COOKIES

When opening package cokie got stale.ahh "

Helpful?582TPK7O1HU14400003438
Aug 21, 2022
Reviewer name: Miss BJ
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Busted cookies

Our family loves the Chips Ahoy cookie, but this last time I had ordered them and had my complete order sent to the house almost all of the cookies in each package were broken and crumbled. I just hope this will not happen the next time I order and have sent to the house.

Helpful?582TPK7O1HU14400003438
reply from Supplier Response

We are very sorry you had this experience with our product and would like to report this to our quality team. Please reach out to us at 1-800-622-4726. You can also text us at 1-864-581-2463 for assistance, Monday through Friday 9am - 6pm ET.

Sep 19, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Broken from shipping and off taste

Do not taste good like when you get them from the regular grocery store. They were shipped in a box with 3 boxes of protein shakes so none are whole cookies and there is cookie pieces and dust everywhere. And even when we buy in store so no shipping issues they never have that airy crisp fresh taste chips ahoy has when we buy a pack from the grocery store or Walmart. It’s like the bulk ones are a different product or something.

Helpful?582TPK7O1HU14400003438
reply from Mondelēz International Team

Hello! We are very sorry about this experience and would like to report this to our quality team so please reach out to us at 1-855-536-6946. You can also text us at 1-864-581-2463 for assistance. Our hours of operation are Monday through Friday 9am - 6pm EDT. Please use SC-525887 when contacting the team. We hope to hear from you soon!

Sep 25, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Not the Same as they used to be

Been buying 2-3 boxes at a time from Sam's for the past year and all of a sudden the cookies taste off, they aren't browned anymore like they used to be they are very light in color and won't get soggy in milk. Won't be buying again. Very disappointed

Helpful?582TPK7O1HU14400003438
reply from Mondelēz International Team

Hello! We are very sorry about this experience and would like to report this to our quality team. Please reach out to us at 1-855-536-6946. You can also text us at 1-864-581-2463. Our hours of operation are Monday through Friday 9am - 6pm EDT. Please use SC-539449 when contacting the team. We hope to hear from you soon!

Nov 23, 2022
Reviewer name: Robert
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Crumbs not cookies

Had to purchase two boxes , okay no problem . They were both shipped just as you see the box ! NO additional packaging , so crumbs arrived !

Helpful?582TPK7O1HU14400003438