Hi 1st time disappointed! Thank you for reaching out to us regarding your CHIPS AHOY! ORIGINAL COOKIES that were damaged during delivery (broken/crushed). We appreciate your feedback and will forward your comments to our quality team to help prevent this issue in the future. Because you purchased this product from Sam’s Club, we recommend contacting their customer service team as well. Sam’s Club offers a 100% satisfaction guarantee on your purchase. You can reach them by phone at 1 (888) 746-7726 or online at Sam’s Club Help. They will be more than happy to assist you! Thanks again!

Hi Vero! We are sorry that your recent purchase of our product missed the mark where they were too hard. This is a rare and unusual occurrence for us, which makes it more disappointing. We would like to report this to our quality team. If you want to speak with us, call us on 1-855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday from 9 am to 6 pm ET. Please use S-15805159 when contacting the team! Thanks

Hello - Thanks for taking the time to contact us! We're very sorry this occurred, and we would like to assist you further. Could you please give us a call Monday through Friday 9 am to 6 pm EST at 1-855-536-6946 or text us at 1-864-581-2463? Please use S-15881116 when contacting the team! Thanks again for letting us know about this!