Customer reviews for CHIPS AHOY! Chocolate Chip Cookies, Family Size, 18.2 oz., 3 pk.

Customer reviews for CHIPS AHOY! Chocolate Chip Cookies, Family Size, 18.2 oz., 3 pk. for

CHIPS AHOY! Chocolate Chip Cookies, Family Size, 18.2 oz., 3 pk.

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4.5 out of 5 stars

stars2,675 ratings748 reviews

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Showing 31-40 of 748 reviews

Oct 6, 2023

Maria altenor

1 out of 5 stars review

Verified Purchase

Awful cookies

Not happy! All the cookies taste awful like old and all 3 packs were broken in tiny pieces.

Helpful?

reply from Mondelēz International Team

Hi Maria! We hate to hear that you were disappointed and have had a less than desirable experience with our CHIPS AHOY! COOKIES where you complained about them being BROKEN/CRUSHED and STALE. We would like to report this to our quality team, if you would like to speak with us, please call 855-536-6946. If you would like to continue speaking to us on the web, please reach out to us on Facebook or text us at 1-864-581-2463. We are available to assist you Monday through Friday 9 am to 6 pm ET. Please use S-14379339 when contacting the team! Thanks!

Aug 16, 2023

Joan G

3 out of 5 stars review

Verified Purchase

The cookie crumbles

The cookies were fine however they were totally crumbled in the shipment. Packing needs to be better.

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Apr 5, 2024

Tammy

1 out of 5 stars review

Verified Purchase

Crushed in delivery

The cookies were crushed upon delivery. The outer package was fine but it must have been tossed around a lot. I won't order again for delivery.

Helpful?

reply from Mondelēz International Team

Hi Tammy! Thank you for reaching out to us about your CHIPS AHOY! ORIGINAL COOKIES which were DAMAGED DURING DELIVERY. We would be happy to send your comments and experience over to our quality team to ensure that the problem is less likely to occur again. However, as you have bought this product from Sam's Club, we suggest you also contact their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!

Jul 7, 2024

Mack

5 out of 5 stars review

Verified Purchase

A GOOD BUY!

Its a good buy. My son loves these cookies. We pack them in his school box for lunch. Instead of buying the individual packs we put 3 in a snack ziplock bag. Works out perfeft for us.

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Aug 24, 2024

Terod

3 out of 5 stars review

Verified Purchase

Too many cookies arrived broken

Great if bought in store, not great shipped. Too many cookies in each pack (3/box) arrived broken into many pieces. Was not labeled for care and obviously wasn’t handled that way either.

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May 7, 2025

Karl

1 out of 5 stars review

Verified Purchase

This cookies been around

Excited they were on sale, then opened them to find out they were stale. Looked at date, sure enough, expires end of month. Was going to return them but my kids are eating them anyway. Thanks Sams!

Helpful?

reply from Mondelēz International Team

Hi Karl! We are extremely sorry that your recent purchase of our product did not meet expectations when they tasted stale and were dry. This is a rare and unusual occurrence for us and makes it more disappointing. Please contact us at 1-855-536-6946 If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm ET. Please use S-15694136 when contacting the team! Thanks!

Jan 24, 2021

rbecker

4 out of 5 stars review

Verified Purchase

always good chocolate chip cookies

These cookies are fresh and good just had some beakage in the individual packages. Most of the cookies were still whole it just mad for a bigger mess.

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Mar 30, 2023

1 out of 5 stars review

Verified Purchase

Broken cookies

The cookies were broken up badly. Purchased before and usually has packing around them in box These did not have anything. Just in a box with nothing else.

Helpful?

reply from Mondelēz International Team

Hi - We're so sorry to hear this! In order to better assist you, can you please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. Thanks for bring this to our attention! Please use S-13997753 when contacting the team!

Jul 9, 2024

Larry

1 out of 5 stars review

Verified Purchase

Cookie Crumbles

Cookie crumbles are all I received, the packages had completely broken cookies. I can't believe that much damage could have been done, even if you tried

Helpful?

reply from Mondelēz International Team

Hello Larry! We appreciate the time you have taken to contact us. It is unfortunate to learn that your CHIPS AHOY! ORIGINAL COOKIES did not meet your expectations, arriving broken or crushed. Your satisfaction is our top concern. We would like to send this matter to our Quality Team. Please call us at 1-855-536-6946, or text us at 1-864-581-2463, to provide more details. Our team is available from Monday to Friday, 9 am to 6 pm ET. Don't forget to mention the code S-15009836 when reaching out. Thank you!

Nov 5, 2024

Mendoza

3 out of 5 stars review

Verified Purchase

Cookie

Chips are just eye candy for the kiddos. I avoid buying because ingredients. Wish Sam's club carried a healthier version. But it happened we got a box.

Helpful?

reply from Mondelēz International Team

Hello Mendoza! We apologize that your experience with our improved CHIPS AHOY! Original Cookies were not satisfactory, which falls short of our standards. We are sorry the cookies missed the mark for you. We would like to report this issue to our quality team. If you want to speak with us, call 855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm ET. Please use S-15269542 when contacting the team! Thanks!