We are so sorry Mellissa that your CHIPS AHOY! COOKIES were broken. We would love to make this right - please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. We are available Monday through Friday 9 am to 6 pm ET (Eastern Time). Please use S-14201449 when contacting the team! Thanks for contacting us and we look forward to hearing from you.

Hello Sandra - Thanks for taking the time to contact us! We're sorry that this happened! We'd like to get this reported to our Quality Team. Can you please give us a call at 1-855-536-6946, or text us at 1-864-581-2463, so we can collect more information? We can be reached Monday through Friday 9 am to 6 pm EST. Please also use S-16070083 when contacting the team. Thanks!

Hello Stacy! We are extremely sorry to hear that your recent purchase of our product, CHIPS AHOY! ORIGINAL COOKIES was DAMAGED DURING DELIVERY because they were BROKEN/CRUSHED. We would be happy to send your comments and experience over to our quality team to ensure that this problem is less likely to occur again. Please reach out to the Sam’s Club customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!