Hello RO! We value the time you have taken to reach out to us. We are sorry to hear that your Chips Ahoy! Original Cookies fell short of expectations due to being broken. Your satisfaction is our priority. We would like to forward this issue to our Quality Team. Could you please call us at 1-855-536-6946, or send a text to 1-864-581-2463, to provide further details? Our team is available Monday through Friday from 9 am to 6 pm ET. Remember to mention the code S-15093514 when you contact us. Thank you!

Hello Stacy! We are extremely sorry to hear that your recent purchase of our product, CHIPS AHOY! ORIGINAL COOKIES was DAMAGED DURING DELIVERY because they were BROKEN/CRUSHED. We would be happy to send your comments and experience over to our quality team to ensure that this problem is less likely to occur again. Please reach out to the Sam’s Club customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!