Hi - We're so sorry to hear this! In order to better assist you, can you please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. Thanks for bring this to our attention! Please use S-13984944 when contacting the team!

Hi Summer! Thank you for reaching out to us about your CHIPS AHOY! ORIGINAL COOKIES which were DAMAGED DURING DELIVERY as the cookies were BROKEN/CRUSHED. We would be happy to send your comments and experience over to our quality team to ensure that the problem is less likely to occur again. However, as you have bought this product from Sam's Club, we suggest you also contact their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!

We hate to hear this and would like to report this to our quality team so please reach out to us at 1-800-622-4726. You can also text us at 1-864-581-2463 for assistance, Monday through Friday 9am - 6pm ET.