Hello Brian! We appreciate the time you have taken to contact us. It is unfortunate to learn that your CHIPS AHOY! ORIGINAL COOKIES did not meet your expectations, arriving broken or crushed. Your satisfaction is our top concern. We would like to send this matter to our Quality Team. Please call us at 1-855-536-6946, or text us at 1-864-581-2463, to provide more details. Our team is available from Monday to Friday, 9 am to 6 pm ET. Don't forget to mention the code S-14981668 when reaching out. Thank you!