Hello RO! We value the time you have taken to reach out to us. We are sorry to hear that your Chips Ahoy! Original Cookies fell short of expectations due to being broken. Your satisfaction is our priority. We would like to forward this issue to our Quality Team. Could you please call us at 1-855-536-6946, or send a text to 1-864-581-2463, to provide further details? Our team is available Monday through Friday from 9 am to 6 pm ET. Remember to mention the code S-15093514 when you contact us. Thank you!

Hi Mae! We hate to hear that you were disappointed and have had a less than desirable experience with our improved product, CHIPS AHOY! Original Cookies. We are sorry the cookies missed the mark for you because you DISLIKE THE TASTE, and the cookies were broken. This is a rare and unusual occurrence for us, which makes it more disappointing. We would like to report this to our quality team. If you want to speak with us, call 855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm EST. Please mention your Case ID: S-15088537 when contacting the team! Thanks