Hello Roxy! We are extremely sorry about your recent experience with your purchase of our product, Chips Ahoy! Original Cookies, where the cookies were all broken, and did not meet expectations. As always, your satisfaction is especially important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Your case number is S-15209079. We are available, Monday through Friday 9 am to 6 pm EST (Eastern Time), a team member would be delighted to help you further.

Hello Shelly! We hate to hear that you have had a less than desirable experience with our Chips Ahoy! Chocolate Chip Cookies where they were falling apart (crumbly). This is a rare and unusual occurrence for us, which makes it more disappointing. We would like to report this to our quality team, if you'd like to speak with us, please call 855-536-6946. If you'd like to continue speaking to us on the web, please reach out to us on Facebook or text us at 1-864-581-2463. We are available to assist you Monday through Friday 9 am to 6 pm ET. Please use S-15135385 when contacting the team! Thanks!