Hi Vero! We are sorry that your recent purchase of our product missed the mark where they were too hard. This is a rare and unusual occurrence for us, which makes it more disappointing. We would like to report this to our quality team. If you want to speak with us, call us on 1-855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday from 9 am to 6 pm ET. Please use S-15805159 when contacting the team! Thanks

Hello Gary! We are sorry to hear about your disappointment with your recent purchase of our CHIPS AHOY! ORIGINAL COOKIES, which did not meet expectations because they were UNDERSIZED. As always, your satisfaction is especially important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Your case number is S-14758472! We are available, Monday through Friday 9 am to 6 pm ET (Eastern Time), a team member would be delighted to help you further.

Hello Lon! We value the time you have taken to reach out to us. We regret to hear that your CHIPS AHOY! COOKIES fell short of expectations due to being BROKEN or CRUSHED. Your satisfaction is our priority. We would like to forward this issue to our Quality Team. Could you please call us at 1-855-536-6946, or send a text to 1-864-581-2463, to provide further details? Our team is available Monday through Friday from 9 am to 6 pm ET. Remember to mention the code S-15058525 when you contact us. Thank you!