Hi Ramona Stoner! We hate to hear that you were disappointed and have had a less than desirable experience with our improved product, CHIPS AHOY! Original Cookies. We are sorry the cookies missed the mark for you because your cookies were crumbled. This is a rare and unusual occurrence for us, which makes it more disappointing. We would like to report this to our quality team. If you want to speak with us, call 855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm EST. Please mention your Case ID: S-15113394 when contacting the team! Thanks

Hi Matthew! We are very sorry about this experience and would like to report this to our quality team so please reach out to us at 1-855-536-6946. You can also text us at 1-864-581-2463 for assistance. Our hours of operation are Monday through Friday 9am - 6pm EST. Please use S-16102371 when contacting the team! We hope to hear from you soon!