Hello Majay, we're sorry to hear that this happened with your daughter's EasyWring! We kindly ask one of you to send us a message at ocedar.com/contact-page so we can get that cleaned up for you, thanks!

Thank you for your review, we appreciate it! If you ever need assistance, please submit a new contact form on our website for further assistance. We'd be happy to help

Thank you for your feedback!

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

We're glad our product is making life a little easier for you! Thanks for sharing the O-Cedar love!

We're sorry to hear you are experiencing an issue with your handle. When attaching the handle to the connector on the red triangle base, apply slight pressure while twisting. This will help the threading catch and connect properly. If this action is unable to solve your issue, please don't hesitate to contact us by filling out an inquiry on our website. We're here to help!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

That’s great to hear, thank you for the review!

We’re delighted to hear this! Thank you for sharing!

Thank you for your kind words! We&#39;re so glad our product could make a difference for you.