We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

Hi! We're sorry about that, we hope Walmart was able to assist you with this purchase.

Thank you for supporting O-Cedar! Happy cleaning ❤️

Thank you for your review.

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for sharing your positive experience with our O-Cedar product! We’re thrilled to have made a difference in your cleaning routine. Your feedback inspires us to keep delivering top-notch quality!