Thank you for your review, be assured it will be shared and thank you for supporting O-Cedar!

When mopping, it’s best to flare the mop head so that all fibers make contact with the surface and the red base lies flat on the floor and the pointed part of the red base is facing forward when mopping. This will help with the issue you are experiencing.

That’s great to hear, thank you for the review!

Thank you for your kind words! We’re thrilled to hear that our product has made your cleaning routine easier and more efficient. Happy cleaning!

Thank you for the review, if you ever need assistance, please send us a message at ocedar.com/contact-page. We would like to assist you with your concern and help provide a resolution for you, thank you!

Oh wow! Thank you so much for that review! We love to hear that! Your support is appreciated!

Wow, your review made our day! We're so glad that our product has made a difference for you. It's feedback like yours that reminds us why we do what we do.

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We understand how frustrating it must be to encounter issues with your order. While this needs to be addressed at the point of purchase, we&#39;re truly sorry for any inconvenience this has caused and appreciate your understanding.

Your feedback made our day! We’re delighted to hear that our product is meeting your expectations and making cleaning a breeze. Thank you for choosing O-Cedar!