We understand how frustrating it must be to encounter issues with your order. While this needs to be addressed at the point of purchase, we're truly sorry for any inconvenience this has caused and appreciate your understanding.

We’re so glad to hear you’re enjoying your O-Cedar product! Your satisfaction is our top priority, and we appreciate your feedback.

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

The RinseClean Spin Mop offers a clean water rinse. The unique clean water tank and red flow valve features allow you to hold the clean water in a separate tank until you are ready to rinse the mop. Like rinsing a cloth under a faucet! When the mop is wrung out, the dirty water is then dumped to the bottom of the bucket, never mixing with the clean water. Please check out our website Use &amp; Care page for additional information and assistance, we&#39;re here for you!

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We’re overjoyed to hear that you’re satisfied with your O-Cedar product! Your feedback is valuable to us. Thank you for your kind words and continued support!

That’s great to hear, thank you for the review!

Your feedback is greatly appreciated! We&#39;re happy to have you as a part of our cleaning community.

Thank you for your kind words! We’re thrilled to hear that our product has made your cleaning routine easier and more efficient. Happy cleaning!

We’re so glad to hear you’re enjoying your O-Cedar product! Your satisfaction is our top priority, and we appreciate your feedback.