I wanted an indoor grill and checked out all brands. I wanted one made by Hamilton Beach. It was rated best by consumer report. Wife bought this instead. Has not lived up to all the TV hype. Took over 45 minutes to get 4 burgers cooked and they were rare at best. Grease tray is cheap plastic and not deep enough. Says to add 2 cups water, When I cooked 4 lean burgers that tray over flowed all over the bottom of unit. Now I only add 1 cup or less of water. Takes too long to heat up. Now I only use highest heat setting to cook with. Any lower setting and it takes way too long to grill anything. Also the heating element doesn't heat the whole top of grill. Anything along edges or the far end will not cook. It does have a nice heavy lid.

Purchased as a gift! Received when promised

Doesn't get hot enough to grill. Couldn't get above 250 degrees. Don't waste your money.

I purchased it for my daughter and she loves it. Especially for grilled vegetables.

Its perfect i can grill all winter long!!

Giving this item 3 stars because we like to cook on it, however it is not smokeless

Easy to use and easy to clean.

I cooked 4 steaks at once with this on 400 degrees for about 45 mins. It cooked PERFECTLY

that the griddle plate is not in the box made me mad

Was for my 24 year old daughter and she has used it several times already!