Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.
4 out of 5 stars
stars
4,741 ratings2,310 reviews
  1. 5 stars58% (2,740)
  2. 4 stars16% (750)
  3. 3 stars7% (320)
  4. 2 stars4% (173)
  5. 1 star16% (758)

Member photos

  • +291 images
Sort by |
Showing 781-790 of 2,310 reviews
Dec 7, 2021
lemming51
5 out of 5 stars
5 out of 5 stars review

Just what we needed

Puch. 11/20/2021. Previously had a 5.5 cu. ft. chest freezer, but was too hard to "FIFO" items stacked inside. So replaced it with this upright, which is much easier organize and manage by shelf. Perfect size for our needs, and economical. FYI for those considering this model: the shelf levels are not adjustable, the refrigerant coils are in each level. Maintains even cold inside without using a fan to circulate air = very quiet. Interior dimensions are 16" wide x 14" deep x 7" high between each shelf, save for the very bottom area which is 16" x 7 1/2" x 9". So not enough room for very large items like a big whole turkey that could go in the same cu. ft. sized chest freezer.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hi lemming 51- thank you for the concise review of the Thomson Upright Freezer.<br />As you stated, there are benefits and detriments to both Upright and Chest type freezers.

Apr 7, 2023
Mamasavadollar
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The perfect size

I love this freezer!

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hi Mamasavadollar. We are pleased to hear you are enjoying your Thomson Upright Freezer.

Jul 21, 2018
Marion
1 out of 5 stars
1 out of 5 stars review

Dead right out of the box

Bought, took it home, ensuring the unit stayed upright the entire time. Set up the unit, and allowed it to sit overnight to ensure the compressor oil had settled. Plugged it in, unit appeared to be running correctly, but would not cool. Checked settings, allowed it to run for 24 hours, it never cooled even 1 degree from ambient air temp. Unit is cheaply made, and with the other poor reviews, we knew it was a roll of the dice. Reboxed, and returned for refund. Recommend to stay away from this unit. Be advised this same unit is manufactured under several different brand names: Thomson, Igloo, Kenmore, and Frigidaire.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our product. We pride ourselves on our high quality standards so please reach out to our customer service line so we can see how we can help rectify this issue. Please email support@curtiscs.com or call 1-800-968-9853.

May 10, 2022
ThomsonTrash
1 out of 5 stars
1 out of 5 stars review

Poor Product Worse Customer Service

Poorly Manufactured Units. Read other reviews regarding frosting. I bought one on 04/19/2022. It is now 05/10/2022. It is going back this weekend. Near the upper hinger, the door seal is overlapping and from use is already tearing. The overlap created a gap that is allowing the unit to frost over. I tried calling customer service for warranty work. The first girl sat breathing in to the phone while pretending not to hear me. The second girl couldn't be bothered to listen to my responses to her questions and everything had to keep being repeated, up to the point where she started getting short with me. I found larger unit in another store for the same money. Thanks for the poor quality product & service.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Thomson Trash, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Nov 2, 2023
Upright Freezer
5 out of 5 stars
5 out of 5 stars review

3.5 years and 3 moves - STILL LOVE IT

The ONLY issue I have is that the shelves aren't adjustable. You just have to play around and make things fit. I downsized from an 18 cubic foot frigidaire that I LOVED because I am an empty nester with a smaller house now. This gives me just the right amount of freezer storage without taking up a crazy amount of space in the house

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hi Upright Freezer, we are glad to hear you are enjoying your Thomson Upright Freezer. BTW the reason the shelves are not adjustable is because the evaporator coils are affixed to the underside of the shelves for cooling efficiency.

Aug 2, 2020
Julie
1 out of 5 stars
1 out of 5 stars review

May NOT restart after a SHORT power outage!

We had this freezer LESS than a month when we lost a couple hundred dollars worth of meat! I noticed a water puddle one morning in front of our freezer. When I opened it, every thing was thawed and the freezer was not on! It did NOT come with an owner's manual so I had to look for it online. It said that if the power is out for less than 3 minutes, the freezer may not restart! We had a power outage 3 days before that only lasted a couple of seconds and the freezer did not restart! We did not know about this flaw in the design and had a freezer load of meat thaw on us! We had a bad stormy season this spring and the freezer has not restarted on us TWICE more in the last couple of months! At least we know now to check. NOT HAPPY!

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Julie, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jan 13, 2020
Ltubbs
1 out of 5 stars
1 out of 5 stars review

Terrible freezer, dont waste your money

Like many others the top all broken including screw to hold it down. Door seal is totally messed up which makes it ice up like crazy - first 2 shelves were literally one big snow-ice ball within less than a month. Calling customer service means hours of your life wasted and getting disconnected constantly. Not worth it. Oh and now Sam's wont let me upload pics either. Useless all around.

Helpful?52HMGDZ492XF40980104427
Jan 14, 2020
Dbelle
1 out of 5 stars
1 out of 5 stars review

Didn't last a year

We bought this freezer last year and it worked well... until it didn't. My dogs kept going to our back room and I noticed they kept lapping up a puddle by the freezer. The freezer completely went out and ruined all the food we had stored in it. It's ridiculous it didn't last longer. I definitely don't recommend this cheap freezer, unless you want hundreds of dollars worth of food spoiled. My in-laws bought a used freezer that has survived in their garage for over 30 years.

Helpful?52HMGDZ492XF40980104427
Mar 19, 2023
G A
3 out of 5 stars
3 out of 5 stars review

Doesn't last

Fridge seal around the door ripped along the bottom after a year so the door wouldn't close and it stayed closed cause I don't use it much. Came back from a trip and all my food was spoiled cause the door wouldn't stay shut. So the motor burned out... Not great quality!

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello G A, we appreciate your feedback and would like to apologize for your recent experience. We pride ourselves on our exceptional customer service and regret that we did not live up to this expectation. We are constantly improving our process and your feedback is very helpful.

Jan 18, 2021
Phil
1 out of 5 stars
1 out of 5 stars review

Nice size, poor quality!

I originally purchased this freezer in December, followed the setup instructions and after a week of use started to see large cracks on the inside of the door and where the shelves connected. Thought maybe this one was just damaged, took it back and purchased a replacement 4 days ago. After 4 days, the cracks are starting to appear in the new one. They start off by appearing like stress cracks and then you hear a loud pop as the liner breaks. Will be returning and no longer attempt to purchase as this is a very poor build quality.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Phil, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 cu. ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.