We bought this freezer last year and it worked well... until it didn't. My dogs kept going to our back room and I noticed they kept lapping up a puddle by the freezer. The freezer completely went out and ruined all the food we had stored in it. It's ridiculous it didn't last longer. I definitely don't recommend this cheap freezer, unless you want hundreds of dollars worth of food spoiled. My in-laws bought a used freezer that has survived in their garage for over 30 years.

I purchased 06-01-23, today is 06-06-23 and freezer is not working. We unboxed on Saturday and brought into house on Sunday. Let sit in place for several hours, plugged in and went to bed. Monday AM not cold at all and called Thomson service. #1 there was so much noise in background I could barely her the Lady. I was placed on hold twice while she communicated with Tech support and followed directions. Got up this AM still not cold and now will only stay on for a few seconds. I thought I had a warranty on unit but was told no Sams will have to replace unit!! I paid $46.00 to have freezer picked up hopeful Sams will help me! What good is a warranty if they don't have anyone to come service unit(s)!

Bought, took it home, ensuring the unit stayed upright the entire time. Set up the unit, and allowed it to sit overnight to ensure the compressor oil had settled. Plugged it in, unit appeared to be running correctly, but would not cool. Checked settings, allowed it to run for 24 hours, it never cooled even 1 degree from ambient air temp. Unit is cheaply made, and with the other poor reviews, we knew it was a roll of the dice. Reboxed, and returned for refund. Recommend to stay away from this unit. Be advised this same unit is manufactured under several different brand names: Thomson, Igloo, Kenmore, and Frigidaire.

Just the right size

The freezer gasket (seal) has never worked properly since its too small resulting in the freezer not working properly. We've had to constantly defrost the freezer. The seal has completely fallen of at this point and we have been unable to find a replacement. Hardware stores do not carry this seal. Very disappointing purchase which almost feels disposable. We have had other Upright freezers last YEARS and we hoped this would the same quality. All 3 freezers bought by family members have the same issue.

The freezer didn’t immediately work when we initially plugged it in. After letting it sit, it worked great for 5 months. However, the freezer stopped working and we lost all our meat. There needs to be an indicator light on the outside to show the freezer is still working.

Puch. 11/20/2021. Previously had a 5.5 cu. ft. chest freezer, but was too hard to "FIFO" items stacked inside. So replaced it with this upright, which is much easier organize and manage by shelf. Perfect size for our needs, and economical. FYI for those considering this model: the shelf levels are not adjustable, the refrigerant coils are in each level. Maintains even cold inside without using a fan to circulate air = very quiet. Interior dimensions are 16" wide x 14" deep x 7" high between each shelf, save for the very bottom area which is 16" x 7 1/2" x 9". So not enough room for very large items like a big whole turkey that could go in the same cu. ft. sized chest freezer.

I had this one for about 1 1/2 years. It quit cooling and appears to have lost its coolant. It has no connections to add any. After reading other reviews about the company not helping, I didn’t try to contact them. I suspect it would cost more to fix it than what it’s worth. It’s going to the landfill.

Had a little over a year - freezer died while we were out of town - major mess and at least $500 lost in frozen meat and foods. Will not purchase this brand ever again. Very poor quality - you get what you pay for and this is one cheap piece of junk.

Like many others the top all broken including screw to hold it down. Door seal is totally messed up which makes it ice up like crazy - first 2 shelves were literally one big snow-ice ball within less than a month. Calling customer service means hours of your life wasted and getting disconnected constantly. Not worth it. Oh and now Sam's wont let me upload pics either. Useless all around.