Customer reviews for Thomson Upright Freezer 6.5 cu. ft. forMember photos
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Don't waste your money
I have owned 2 of these freezers. Both have poor seals around the door. Particularly at the top. Within 24 hours of defrosting there are icicles hanging on the front edge when you open it. I have to wipe down the top lip and door every night or it gets where it is nearly impossible to open
Hello YukonJoe, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. It sounds like your freezer door is out of adjustment. Here is a tutorial on how to reduce frost build up in your upright freezer:How to Reduce & Resolve Frost Buildup in Upright Freezers, Refrigerator and Freezer Compartments of Refrigerators.Frost occurs when moisture in ambient air touches the cold evaporator coils, metal shelves and interior sides of a freezer or refrigerator.Steps you can take to reduce frost build up:Move your hand around the outside of the freezer/refrigerator door. If you feel cold air, then the door is not sealing adequately. You can adjust the door by loosening the top hinge to reposition/adjust the freezer door to create a tight seal.Adjust the front levelling feet of your unit such that the front of the unit is slightly higher than the rear. Gravity will assist the door to close with a proper seal.TIP: Close the door on a dollar bill (or similar). The dollar bill should not easily pull out - there should be some resistance. Perform the “Dollar Bill Test” on the top, both sides, & bottom of your freezer door, and adjust accordingly.Do not over fill your freezer to prevent food items from shifting and preventing the freezer door from closing properly.Place only cool or cold food items in your refrigerator or freezer. Hot foods introduce humidity into the food storage compartment, which contributes to frost build up. Allow hot foods to cool before placing them in the refrigerator or freezer.Wrap foods tightly with plastic wrap. Butcher paper is not an adequate wrapping material. Glass container lids typically do not provide a proper seal.Dry the exterior of food before storing. By the time you reach home after purchasing frozen foods, the food items may have defrosted a bit and moisture may have already developed on packaging. Reduce the amount of time the door remains open. Labelling and organizing your foods so you can easily identify them will help shorten the number and duration of freezer trips. Set the freezer temperature so the freezers interior compartment stays around 0F (-18C), as higher and lower temperature settings contribute to frost build up.Door Seal Care:Keep the door seal clean. You can clean your door seal with a solution of one tsp of baking soda to a quart of lukewarm water. Pour the solution onto a clean sponge, and wipe it over the seal. Sponge off the solution with clear water and dry the seal with a clean cloth before closing the freezer door.Keep the door seal flexible by lubricating it with some petroleum jelly (e.g. Vaseline). Wipe it on and wipe it off with a clean dry cloth.
You get what you pay for. ...or less.
We bought ours two years ago and it no longer works. Best I can tell it lost it's refrigerant. When it did work it it frosted up a lot and required defrosting every few months. Save your money and buy something better. It has a one year warranty and dies in two years. Huge disappointment.
Hello JB, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.
Add me to the list of buying a bad freezer.
I just lost a freezer full of food. This is so hurtful and disappointing. At first the top 2 shelves went out. I followed all instructions.Then it kept frosting up inside. Now it has stopped working entirely, less than a year after purchase. I love the size, but not losing a freezer full of food and the purchase cost. Something is terribly wrong with this product. I was expecting it to last many years. I told my family my freezer had gone out, they responded, didn't you just buy it earlier this year? I am so disappointed and upset. And embarrassed that I have to purchase another freezer so soon.
Hello Sharon, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.
"Life is hard, it's harder if you're stupid"
Got mine home, unloaded it from the back of my Suburban, got it out of the box and set it where I wanted it. THEN I let it sit for 5 hours because I had to lay it down in my truck. If you lay it down you cannot just plug it in and expect greatness. Please follow my lead and let it set for a couple of hours after transport, the Freon and the oil must have time to separate so the compressor doesn't self destruct. Stay Frosty!!
Does not freeze
Purchased freezer 18 October 2021, while unpacking the unit found some damage on the bottom of unit. Returned item and exchanged the freezer. Followed instructions and allowed 24 hours set on #2 setting to complete cycle. 19 October 2021 loaded frozen meat and set to #3. 20 October 2021 checked the status of meat and found that the meat had started to thaw. Freezer would not freeze. bottom
Hello IMbroke, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.
Good small freezer with a few exceptions
Bought this unit in-store and transported it upright (Freon). It is cold enough on setting 2. While the unit operates and cools okay, there are a few issues. You have to push firmly to shut and seal the door closed and due to it's light weight (even filled) the unit will move when shutting the door. We have it in a built-in cabinet space originally used for a large wine fridge. The space is deeper than the freezer so we mounted wood 2x2 spacers on the back wall so we can now push the door closed without having the unit move. We would prefer to have the door swing reversed but afraid about ruining the seal. There are also some very sharp edges. Along the bottom of the unit in the back the metal is razor sharp (not an issue except during moving) and the front bottom edge of the shelves are sharp and I have scraped the skin off the back of my hand more than once when removing items. The biggest issue is the high frequency noise of this unit when it runs. It is a high-pitched squeal. We have ordered some noise reducing self adhesive pads having a .92 NRC rating that we will attach to the back wall to see if we can minimize the noise.
Bad Freezer
Freezer was given to me for a wedding present. Quit working in 9 months. Lost everything I had in freezer. Has a year warranty. Thompson Customer Service would not do anything to replace it or try to get it fixed. Would not recommend this product at all.
Hello phil60, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.
Verified Purchase
Perfecto
Perfect
Hello Mary Ramirez, we appreciate your feedback with for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We hope to continue to be able to provide you and others with new and exciting products.
Great little freezer
Bought in 2016 because my house freezer was really small. Here is it 2023 and it is still going strong. My daughter bought one about 2 to 3 years ago, and hers is still going strong. This freezer is not frost free, so you will have to deforst occasionally. This freezer has lasted through several moves with no problems.
Hi Mini Freeze, we are happy to hear you are pleased with your Thomson Upright Freezer. We hope to continue to be able to provide you and others with new and exciting products.
Not worth it
This freezer is not worth spending your money on. I originally got it because I wanted something small and this sounded perfect but after a couple weeks it started frosting up big time. It did freeze my food properly but after about a year and a half it just completely quit working. All my food went to waste! Don't waste your money on this one please.
Hello Laura, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.