I loved sam's all the way up until Sep 19,2019, when my freezer arrived to my home, it came well packed but once i opened the box, my freezer looked like it was thrown around, it has lots of dents and all the plastic trimming above the front door was badly damaged and on the rear bottom of the freezer was also damaged badly, i did not return the freezer because it is just too much for me to handle because of my back surgery that i had at the time, that will be the very last time i ever order anything online with Sam's

Perfect size for us. It fits nicely in our garage, is an upright and of good quality. Ours came with a small crack on the top, probably done in shipping, but it did not affect how the unit worked and Sam’s Club took care of us. Great product, great customer service!!!

I purchased 06-01-23, today is 06-06-23 and freezer is not working. We unboxed on Saturday and brought into house on Sunday. Let sit in place for several hours, plugged in and went to bed. Monday AM not cold at all and called Thomson service. #1 there was so much noise in background I could barely her the Lady. I was placed on hold twice while she communicated with Tech support and followed directions. Got up this AM still not cold and now will only stay on for a few seconds. I thought I had a warranty on unit but was told no Sams will have to replace unit!! I paid $46.00 to have freezer picked up hopeful Sams will help me! What good is a warranty if they don't have anyone to come service unit(s)!

I have only had this for a month now, so I can't speak to any longevity, but it is great for the price. I have a small kitchen with a small frig, so have the extra space for meats and such was really needed. It cooled down super quick, has plenty of room, the door stays closed, and it isn't loud. It was noticeable at first, with a weird hum, but that went away after the first 12 or so hours. It is half the price of the main stream freezers, but so far, worth every penny. It does have a cheap feel to it, but again, at the price, you can't expect more than what its made for, which is to keep the food frozen.

Like many others, I bought this freezer and it stopped working less then a year after I purchased it. It freezers over like crazy and also leaks. The door won’t stay attached either. I emptied the unit and defrosted it, cleaned it and also purchased a door lock. Nothing is working. I regret spending the money on this, but I really needed a freezer to get me through the middle of the pandemic in 2020. Do not buy this! Pay attention to the reviews. I’ll be staying away from this brand completely.

I was soo excited to get this small freezer. But when it arrived, Front door dented, (the fed ex guy had it on its side, then upside down for delivery!). I set it up. the legs very wobbly, and the front door keeps falling off. I keep adjusting the leg screws, and the one for the door, but it keeps Falling backwards, or to the side, or then when straight, the door falls off when you try to open it. I am thinking I have to return it. Other than these problems, its a great compact size for an extra freezer, the insides seem better made than the outside! the freezer coils are in the non-adjustable shelves. I waited a week to plug in since they tell you not to plug in first 24 hrs after arrival to allow to "settle". (but I went away) so only set it up and left it unplugged. when I came home, it was leaving backwards again, I tried mounting it up on blocks, but this is not working either. any suggestions? I am thinking I should exchange fr the chest model so the door wont be an issue.

The ONLY issue I have is that the shelves aren't adjustable. You just have to play around and make things fit. I downsized from an 18 cubic foot frigidaire that I LOVED because I am an empty nester with a smaller house now. This gives me just the right amount of freezer storage without taking up a crazy amount of space in the house

Had a little over a year - freezer died while we were out of town - major mess and at least $500 lost in frozen meat and foods. Will not purchase this brand ever again. Very poor quality - you get what you pay for and this is one cheap piece of junk.

I originally purchased this freezer in December, followed the setup instructions and after a week of use started to see large cracks on the inside of the door and where the shelves connected. Thought maybe this one was just damaged, took it back and purchased a replacement 4 days ago. After 4 days, the cracks are starting to appear in the new one. They start off by appearing like stress cracks and then you hear a loud pop as the liner breaks. Will be returning and no longer attempt to purchase as this is a very poor build quality.

I ordered this freezer online. While unpacking, a few cheap plastic parts dropped out. I opened the door and it fell off. The cheap clip that secures it on top was broken. In addition to cheap construction, the inside is not very functional. We took it back to Sam's and purchased a MUCH nicer self defrosting freezer elsewhere for a reasonable price.