The freezer worked great for 7 months and then I had to defrost it due to ice build up. When I was done and turned it back on it would not work. I followed all the "troubleshooting Tips" but nothing worked. I tried contacting support but their listed email does not work. Now I'm stuck with a lemon!!!

I bought this freezer a while back for the convenience of an upright. I have a chest for oversize items, hams, turkeys etc. I liked this freezer so much I bought one for my mother for Christmas. Last week when I started to put my shopping away I discovered mine has stopped working completely. Not only did I lose an entire freezer of food I am now concerned about the quality of gift I gave my mother. Until this issue I would have given it 5 stars. Now it sits, unplugged, not working beside my 20+ year old chest freezer that is still running strong.

I purchased this freezer for my daughter and delivered it 60 miles to her, she transferred and purchased items to put into the freezer during the next 48 hours and it stopped working. Lost all the food- Sam's said bring it back (60 miles) and they would replace or reimburse the freezer. They do not want another one.

I purchased 06-01-23, today is 06-06-23 and freezer is not working. We unboxed on Saturday and brought into house on Sunday. Let sit in place for several hours, plugged in and went to bed. Monday AM not cold at all and called Thomson service. #1 there was so much noise in background I could barely her the Lady. I was placed on hold twice while she communicated with Tech support and followed directions. Got up this AM still not cold and now will only stay on for a few seconds. I thought I had a warranty on unit but was told no Sams will have to replace unit!! I paid $46.00 to have freezer picked up hopeful Sams will help me! What good is a warranty if they don't have anyone to come service unit(s)!

Works great

BUYER BEWARE! Details say ambient temps below 90 degrees. Well most garages, especially in Arizona, are not below 90 during summer. That being said, bought ours in January 2021. I love the size, the shelves, that its upright...Perfect for what we needed. About a month ago it stopped working. Thankfully I caught it before everything was a total loss. We did have it in our garage so that's on us. However, it seems people are having it stop even if it's indoors. Not sure if I'm going to trash it or YouTube how to fix it. If I do, I'll update my post.

I bought this freezer 6 months ago & it has stopped working already. This is junk, I’ve had a deep freezer 20 years & it still works. Definitely, NOT IMPRESSED. And I’ve had so much “mess” trying to get it returned and or refunded. I do not want another one at all! When I come home & water is all over my hardwood floor definitely not impressed. Things definitely not made like they use too. Signed, Still trying to resolve this issue!

I purchased this freezer about 1.5 yrs ago and last week it stopped working. I lost steaks, roast and frozen fruits! Money down the drain. I must be honest and say I did not purchase a warranty; I will never purchase this brand again. $300 was ok for a small freezer but I'm so disappointed! Can we get quality at a good price??

I was soo excited to get this small freezer. But when it arrived, Front door dented, (the fed ex guy had it on its side, then upside down for delivery!). I set it up. the legs very wobbly, and the front door keeps falling off. I keep adjusting the leg screws, and the one for the door, but it keeps Falling backwards, or to the side, or then when straight, the door falls off when you try to open it. I am thinking I have to return it. Other than these problems, its a great compact size for an extra freezer, the insides seem better made than the outside! the freezer coils are in the non-adjustable shelves. I waited a week to plug in since they tell you not to plug in first 24 hrs after arrival to allow to "settle". (but I went away) so only set it up and left it unplugged. when I came home, it was leaving backwards again, I tried mounting it up on blocks, but this is not working either. any suggestions? I am thinking I should exchange fr the chest model so the door wont be an issue.

My food is RUINED. I have never had this happen to me in my life. It is horrible! Now I have to return this garbage back to the store. It's heavy and our condo is on the 2nd floor. I am so angry right now. Clearly there are no quality control standards set in place. They know it's bad and that is what upsets me the most. I was excited and didn't read the reviews. I saw 4 stars and thought it has to be decent. It should not show a 4 star rating. Packed all food inside only to find that everything has melted. All my ice cream bars are garbage now. Had to pay $50 for help to bring this home!!! Now pay $50 to bring it back!!!