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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.

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Showing 1-10 of 2,310 reviews
Oct 11, 2020
Leslie
5 out of 5 stars review

Verified Purchase

Pandemic Freezer

I read all the (mostly) crappy reviews about the poor function of the freezer, so I was prepared for the worst and bought it anyway. We left it sitting upright for 24 hours like one buyer said in her review. Plugged it in and turned it on, so far so good. It does get hot on the side of the freezer, so I'll see how that goes and keep an eye on it. We wanted this so we can stop going to the store so much and freeze the necessities that we use all the time. So far I only have fruit, veggies and bread in the freezer to make sure it works good. I'll update if I have anything else to say. It is a cute little freezer and small enough where it doesn't take up too much space so it's perfect for what we need it for.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hi Leslie, we are happy you are enjoying your freezer. It is normal behavior for the exterior to get warm/hot as the compressor uses the exterior of the freezer as a heat sink to dissipate heat as it runs.

Apr 28, 2021
Sadie
5 out of 5 stars review

Verified Purchase

Small but well laid out

We bought this smaller model to replace an old large upright freezer that wasn’t energy efficient. I wanted to move the freezer out of the garage and into the laundry room for convenience. So far so good! It holds more than I thought. We even have some of our grandkids breast milk stockpile and still plenty of room for all the other stuff. We needed to change the door swing and the process was very simple. I wasn’t sure how I felt initially about not having shelves on the door, but I think I like it. Having lots of shelves provides room to keep things organized.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Sadie, we appreciate your feedback with for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We hope to continue to be able to provide you and others with new and exciting products.

Apr 12, 2020
TJGordon
5 out of 5 stars review

Verified Purchase

Worth the Purchase

This purchase was to assist with an overflow of my small chest freezer which is positioned in my kitchen. I am very much enjoying this upright which is accomplishing my need. This freezer provide a “hard rock solid freeze” the same as the chest freezer + this being an upright makes it very easy to locate items in the freezer —- Very Pleased With This Purchase

Helpful?52HMGDZ492XF40980104427
Feb 21, 2021
NM JJ
4 out of 5 stars review

Verified Purchase

Good little freezer

I've had this freezer a little over a month and it's perfect for overflow and some larger items. It is pretty small and I've had to break down some large packages from the big clubs to get things to fit. It freezes very fast I've noticed and so far it's perfect for what I needed. I am a single guy and I feel like this freezer would be too small to share.

Helpful?52HMGDZ492XF40980104427
May 7, 2018
Bean
4 out of 5 stars review

Verified Purchase

COLD!!

Our freezer arrived at our door on the day Sam's said it would. I unboxed and inspected it. Perfect condition. I set it where we wanted it and levelled it up. Then I let it sit unplugged overnight to insure the compressor oil had settled completely. Plugged it in and it has worked quietly and perfectly for @ six weeks now. No frost buildup yet. I am pleased with my choice and purchase.

Helpful?52HMGDZ492XF40980104427
May 31, 2023
Bill
1 out of 5 stars review

Verified Purchase

Thomson's Freezers

It was not a good experience. I ordered three of these freezers as gifts for family. They were dented, the cooling agent was leaking out & I have had a terrible time talking to representatives to get them returned and refund my money. I have literally talked to people all over the world. some, I could understand, others not so well. They were finally picked up yesterday, 5/30/23. I'm wondering how long until my refunds are credited to my credit card. I was also told I would get an $80 gift card for Sam's. I don't know when that will happen either.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Bill, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezers. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Mar 4, 2023
Brenda
1 out of 5 stars review

Verified Purchase

Terrible!

It never worked and Sam’s will not pick it up! They expect us (74 years old) to pick it up and bring it back to the store. They delivered it and washed their hands of the problem. The freezer never got below 46 degrees! My refrigerator cools better than that! I would give a 0 if possible. Stay away from this freezer.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Brenda, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Apr 23, 2018
Betty
1 out of 5 stars review

Verified Purchase

Igloo Freezer

The first Igloo freezer I purchased quit working after 1 week and I lost a large amount of food. Igloo wouldn't cover the food because I didn't have the pictures etc. they wanted for proof. Sams was great about replacing it but the second freezer they sent out never would freeze. Am still trying to return it but the first freezer that was sent back through Fed Ex hasn't shown up as returned yet. Now I have a second freezer that doesn't work. I think I'll buy another brand.

Helpful?52HMGDZ492XF40980104427
Jun 27, 2023
Georgia Blues
1 out of 5 stars review

Verified Purchase

Terrible service delivery and treatment

Absolutely terrible, it took a week longer to arrive, arrived badly dented, customer service was awful, they wanted me to bring it back in instead of picking it back up and then said they were out of stock. Just an awful experience and definitely didn't feel like an appreciated customer.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Georgia Blues, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Jan 8, 2024
cgreen
1 out of 5 stars review

Verified Purchase

Freezer Stopped working

Thomson Upright Freezer (6.5 cu. ft.) Model # TFRF690 was delivered on 12/6/23. Discovered that freezer lost power on 12/23/23 or earlier. Luckily I discovered this before I lost any perishables. I had not fully stocked the freezer at that point. I checked the outlet by plugging my clothes dryer into it. Clothes dryer worked in the same outlet. This was ordered online from Sam's Club. FedEx delivered but would not pick up because it in not "packaged" for shipment. Sam's Club is in the process of scheduling an alternate company who will pick up freezer as-is. I will let you know how that goes in case you are curious.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello cgreen, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.