Today (3-26-2022) is a year since I purchased this freezer. It’s been in my garage for 1 year in the Inland Empire of Southern California. Worked great! I get all the reviews where people said it was junk or died on them. But for me it’s been awesome. To be truthful, now that I know there are “garage” freezers I would have one of those, rated for high temps in garage, exterior temp gauge and temp controls. But this little unit worked perfect for 1 year and I hope more. I did by aThermoWorks exterior thermometer with an alarm in case it ever loses temp.

I bought Thomson upright freezer on Nov 8th online. It was delivered about about 2 weeks later. IT NEVER WORKED. The exterior of the freezer was colder than interior when it was plugged. My saga began when I tried to return this item. I was told that, since it was purchased `online, so it can cannot be returned in the store. The return label sent to me was blank. I have calling customer service about 4 times and I was kept on hold for more than 1 hr. I am tired. All I need is my refund!

This lasted 5 months. I received my Thompson upright freezer Sunday, July 5, 2020. It was delivered in the upright position but to be on the safe side, we allowed it to sit upright for at least three or four days before we plugged it in. Afterwards, it set empty for another day or two, and then we slowly began filling it with meat and veggies. It worked great at first but on Friday, December 11, 2020, the entire floor was soaking wet, as the freezer had thawed. We went through all of the required steps. First, because we had a purchased warranty, we were told to contact Curtis International. Due to COVID19, we were not surprised with the delay. Nonetheless, I responded to all of their requests until I received this request today. *Step 1: Cut the cord from the unit. *Step 2: Remove stickers, serial and model number. *Step 3: If one or more of the stickers is not removable then the one that is should be removed. *Step 4: Scratch or write the case file number on the unit using a permanent marker. *Step 5: Send photos when complete. Is this normal???? I assumed they would either send someone to see if it could be repaired or they would send someone to pick it up. I suppose since it is already malfunctioning, then their instructions would not damage the freezer then it already is. I just thought it was odd.

We purchased this freezer in March 2020 and it worked fine until we defrosted it in November per the manufacturers manual. When we plugged it back in and turned it on it started working but only the bottom racks got cold. Then after a day it just stopped working all together. We tried to contact Curtis INT (manufacturer) as per their site for warranty assistance and they only offer email support. Still haven't heard back from them and its been 5 days. Our appliance service guy stated it is not worth him coming out and charging us a service call and repair to fix it. He stated these units aren't really worth repairing and most usually end up in the dump. So I would suggest always getting the extended warranty when thinking about buying one of these Thomson products.

We had this freezer LESS than a month when we lost a couple hundred dollars worth of meat! I noticed a water puddle one morning in front of our freezer. When I opened it, every thing was thawed and the freezer was not on! It did NOT come with an owner's manual so I had to look for it online. It said that if the power is out for less than 3 minutes, the freezer may not restart! We had a power outage 3 days before that only lasted a couple of seconds and the freezer did not restart! We did not know about this flaw in the design and had a freezer load of meat thaw on us! We had a bad stormy season this spring and the freezer has not restarted on us TWICE more in the last couple of months! At least we know now to check. NOT HAPPY!

great quality

The manual is no help. First we can't get the door to stay on there is a huge gap at the top. And then we were looking at the items that came with the freezer and there is nothing in the book that says what these two little flat accessories are that were with the ice tray and scrapper.

Good quality

Door leakage causes frost on food. Returned freezer. Bought a second freezer to find the same results. Returned the second one also. Yes I did try to adjust door on each freezer after finding my food frosted in the freezer. Also turned the settings up high to find same result.

It worked for about a year and one day just stopped and the cost to repair it cost more than i paid for it. Can’t hold many items without freezing over in the summer. Customer service sucks and never received a response from emailing. A total loss and now i see your prices doubled.