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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.
4 out of 5 stars
stars
4,742 ratings2,311 reviews
  1. 5 stars58% (2,740)
  2. 4 stars16% (750)
  3. 3 stars7% (320)
  4. 2 stars4% (173)
  5. 1 star16% (759)

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Showing 761-770 of 2,311 reviews
Jan 7, 2023
Reviewer name: Scott S
2 out of 5 stars
2 out of 5 stars review

poor seals

The door doesn’t seal very well so there’s a LOT of frost build up. Constantly having to knock it off the top of the frame or the seal gets worse. Has worked for over a year - in the garage in Texas. I don’t think I’d buy this brand again though. Next time I’m going the quality route rather than the cheap route. Guess it’s true that you get what you pay for.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hi Scott S, it sounds like your freezer door is out of adjustment. To adjust the door loosen the top hinge and draw the door closer to the body of the freezer and tighten the screws again. Adjust the legs of the unit so the front of the freezer is slightly higher than the back of the freezer so that gravity will help hold the door closed.

Sep 13, 2020
Reviewer name: samshonest
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

quiet, slim and holds about 1/4 of a steer perfect

great quality

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hi - glad you are happy with your Thomson Upright Freezer.

Mar 19, 2023
Reviewer name: G A
3 out of 5 stars
3 out of 5 stars review

Doesn't last

Fridge seal around the door ripped along the bottom after a year so the door wouldn't close and it stayed closed cause I don't use it much. Came back from a trip and all my food was spoiled cause the door wouldn't stay shut. So the motor burned out... Not great quality!

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello G A, we appreciate your feedback and would like to apologize for your recent experience. We pride ourselves on our exceptional customer service and regret that we did not live up to this expectation. We are constantly improving our process and your feedback is very helpful.

Aug 12, 2022
Reviewer name: Bud
1 out of 5 stars
1 out of 5 stars review

Poor quality

Door leakage causes frost on food. Returned freezer. Bought a second freezer to find the same results. Returned the second one also. Yes I did try to adjust door on each freezer after finding my food frosted in the freezer. Also turned the settings up high to find same result.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Bud, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Jun 2, 2018
Reviewer name: concernedDad_9000
1 out of 5 stars
1 out of 5 stars review

Dead on Arrival: Huge Pain

Horrible thing never worked from the first minute it was plugged in. Waste of gas and time. Waited for the store to restock them. Purchased it. Was a huge pain getting in the vehicle and home, large pain getting up where we wanted it by myself around tight corners.... did everything the manual said prior to plugging in. Plugged it in. Waited 6 hours... never got cold. Thought, "Huh... maybe it just needs to be plugged in longer?" It made the right noises like it was running... after being plugged in all night long still never changed a single degree in temperature. Huge pain packing it all back up, waste of my packing tape, waste of time getting it back downstairs and into the vehicle. Waste of another evening bringing it back to the club and returning the horrid thing. Don't buy this freezer. Apparently Igloo doesn't know how to make stand-up freezers.

Helpful?52HMGDZ492XF40980104427
Jul 21, 2018
Reviewer name: Marion
1 out of 5 stars
1 out of 5 stars review

Dead right out of the box

Bought, took it home, ensuring the unit stayed upright the entire time. Set up the unit, and allowed it to sit overnight to ensure the compressor oil had settled. Plugged it in, unit appeared to be running correctly, but would not cool. Checked settings, allowed it to run for 24 hours, it never cooled even 1 degree from ambient air temp. Unit is cheaply made, and with the other poor reviews, we knew it was a roll of the dice. Reboxed, and returned for refund. Recommend to stay away from this unit. Be advised this same unit is manufactured under several different brand names: Thomson, Igloo, Kenmore, and Frigidaire.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our product. We pride ourselves on our high quality standards so please reach out to our customer service line so we can see how we can help rectify this issue. Please email support@curtiscs.com or call 1-800-968-9853.

Nov 15, 2020
Reviewer name: Anj
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So Far, So Good!

No complaints so far. We've only had it a couple of weeks. Wish it were black or stainless and a little bit larger, but it fits our space perfectly and it is easy to find things inside it unlike a chest freezer. It is also quiet and keeps food at the perfect temperature.

Helpful?52HMGDZ492XF40980104427
Apr 7, 2023
Reviewer name: Mamasavadollar
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The perfect size

I love this freezer!

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hi Mamasavadollar. We are pleased to hear you are enjoying your Thomson Upright Freezer.

Dec 16, 2023
Reviewer name: Maria
1 out of 5 stars
1 out of 5 stars review

Do not buy

The freezer gasket (seal) has never worked properly since its too small resulting in the freezer not working properly. We've had to constantly defrost the freezer. The seal has completely fallen of at this point and we have been unable to find a replacement. Hardware stores do not carry this seal. Very disappointing purchase which almost feels disposable. We have had other Upright freezers last YEARS and we hoped this would the same quality. All 3 freezers bought by family members have the same issue.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Maria, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. Cut to fit universal refrigerator/freezer door gaskets are available for purchase from multiple on line retailers.

Feb 25, 2021
Reviewer name: M Kep
1 out of 5 stars
1 out of 5 stars review

Stopped working after 5 months

The freezer didn’t immediately work when we initially plugged it in. After letting it sit, it worked great for 5 months. However, the freezer stopped working and we lost all our meat. There needs to be an indicator light on the outside to show the freezer is still working.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello M Kep, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5cu ft Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.