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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.

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Jun 17, 2023
Wrong item sent
1 out of 5 stars review

Verified Purchase

Not what I ordered

Freezer nightmare

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Wrong item sent, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Jan 16, 2021
Keeba
1 out of 5 stars review

Only last 5 months

This lasted 5 months. I received my Thompson upright freezer Sunday, July 5, 2020. It was delivered in the upright position but to be on the safe side, we allowed it to sit upright for at least three or four days before we plugged it in. Afterwards, it set empty for another day or two, and then we slowly began filling it with meat and veggies. It worked great at first but on Friday, December 11, 2020, the entire floor was soaking wet, as the freezer had thawed. We went through all of the required steps. First, because we had a purchased warranty, we were told to contact Curtis International. Due to COVID19, we were not surprised with the delay. Nonetheless, I responded to all of their requests until I received this request today. *Step 1: Cut the cord from the unit. *Step 2: Remove stickers, serial and model number. *Step 3: If one or more of the stickers is not removable then the one that is should be removed. *Step 4: Scratch or write the case file number on the unit using a permanent marker. *Step 5: Send photos when complete. Is this normal???? I assumed they would either send someone to see if it could be repaired or they would send someone to pick it up. I suppose since it is already malfunctioning, then their instructions would not damage the freezer then it already is. I just thought it was odd.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Keeba, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Apr 22, 2021
MeLikeQuality
3 out of 5 stars review

Good small freezer with a few exceptions

Bought this unit in-store and transported it upright (Freon). It is cold enough on setting 2. While the unit operates and cools okay, there are a few issues. You have to push firmly to shut and seal the door closed and due to it's light weight (even filled) the unit will move when shutting the door. We have it in a built-in cabinet space originally used for a large wine fridge. The space is deeper than the freezer so we mounted wood 2x2 spacers on the back wall so we can now push the door closed without having the unit move. We would prefer to have the door swing reversed but afraid about ruining the seal. There are also some very sharp edges. Along the bottom of the unit in the back the metal is razor sharp (not an issue except during moving) and the front bottom edge of the shelves are sharp and I have scraped the skin off the back of my hand more than once when removing items. The biggest issue is the high frequency noise of this unit when it runs. It is a high-pitched squeal. We have ordered some noise reducing self adhesive pads having a .92 NRC rating that we will attach to the back wall to see if we can minimize the noise.

Helpful?52HMGDZ492XF40980104427
Sep 13, 2020
samshonest
5 out of 5 stars review

Verified Purchase

quiet, slim and holds about 1/4 of a steer perfect

great quality

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hi - glad you are happy with your Thomson Upright Freezer.

Feb 18, 2019
Vallie
1 out of 5 stars review

NOOOO

Terrible Freezer- very loud and cooled for maybe a month- took it back and gave it the benefit of the doubt, maybe we just grabbed the “Lemon” ?...........We brought home another one , it was just as loud and did not stay cold...... I take that back, it stayed “cold” but nothing was frozen for 2-3 weeks eventually nothing was even cold- total waste of time and effort!

Helpful?52HMGDZ492XF40980104427
Apr 20, 2021
Joshua
5 out of 5 stars review

I’m so happy that I bought this!

This is a a gorgeous freezer. It’s aesthetically pleasing and it takes up very little space. It holds exponentially more food than one would think. I love the fact that I can open the door and see all of my food, which is antithetical to a chest freezer. This makes creating a shopping list much easier.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Joshua, we appreciate your feedback with for your recent experience with the Thomson 6.5 cu.ft. Upright Freezer. We hope to continue to be able to provide you and others with new and exciting products.

Feb 5, 2020
NotSatisfiedCustomer
1 out of 5 stars review

Don't waste you money on this!!!

My brother bought this for me as a Christmas gift in 2018. I was so excited that I filled it up with ice cream, frozen wings and steaks. After only 2 months, it just stopped working. I had to throw everything out. The extended warranty through Sam's club was useless as well. Such a big waste of money.

Helpful?52HMGDZ492XF40980104427
Feb 13, 2019
mommashoppa
1 out of 5 stars review

DO NOT BUY IT!!!!!

Bought for parents had it delivered there stocked it full of meat and other food for them. and it worked one month then no longer cools the motor is running motor is hot but freezer is not cold. ruined an entire freezer full of food. hundreds of dollars worth of food and we can only get what we paid for the freezer back if we go return it to the store. very unhappy!!!!

Helpful?52HMGDZ492XF40980104427
Mar 27, 2022
JimBeam99
5 out of 5 stars review

Worth it!

Today (3-26-2022) is a year since I purchased this freezer. It’s been in my garage for 1 year in the Inland Empire of Southern California. Worked great! I get all the reviews where people said it was junk or died on them. But for me it’s been awesome. To be truthful, now that I know there are “garage” freezers I would have one of those, rated for high temps in garage, exterior temp gauge and temp controls. But this little unit worked perfect for 1 year and I hope more. I did by aThermoWorks exterior thermometer with an alarm in case it ever loses temp.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hi JimBeam99, thank you for your comprehensive review of your Thomson Upright Freezer. Please keep in mind this freezer is not designed to be placed in an environment where the ambient temperature drops below 55F or goes above 85F.

Mar 19, 2023
G A
3 out of 5 stars review

Doesn't last

Fridge seal around the door ripped along the bottom after a year so the door wouldn't close and it stayed closed cause I don't use it much. Came back from a trip and all my food was spoiled cause the door wouldn't stay shut. So the motor burned out... Not great quality!

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello G A, we appreciate your feedback and would like to apologize for your recent experience. We pride ourselves on our exceptional customer service and regret that we did not live up to this expectation. We are constantly improving our process and your feedback is very helpful.