Freezer nightmare

This lasted 5 months. I received my Thompson upright freezer Sunday, July 5, 2020. It was delivered in the upright position but to be on the safe side, we allowed it to sit upright for at least three or four days before we plugged it in. Afterwards, it set empty for another day or two, and then we slowly began filling it with meat and veggies. It worked great at first but on Friday, December 11, 2020, the entire floor was soaking wet, as the freezer had thawed. We went through all of the required steps. First, because we had a purchased warranty, we were told to contact Curtis International. Due to COVID19, we were not surprised with the delay. Nonetheless, I responded to all of their requests until I received this request today. *Step 1: Cut the cord from the unit. *Step 2: Remove stickers, serial and model number. *Step 3: If one or more of the stickers is not removable then the one that is should be removed. *Step 4: Scratch or write the case file number on the unit using a permanent marker. *Step 5: Send photos when complete. Is this normal???? I assumed they would either send someone to see if it could be repaired or they would send someone to pick it up. I suppose since it is already malfunctioning, then their instructions would not damage the freezer then it already is. I just thought it was odd.

Bought this unit in-store and transported it upright (Freon). It is cold enough on setting 2. While the unit operates and cools okay, there are a few issues. You have to push firmly to shut and seal the door closed and due to it's light weight (even filled) the unit will move when shutting the door. We have it in a built-in cabinet space originally used for a large wine fridge. The space is deeper than the freezer so we mounted wood 2x2 spacers on the back wall so we can now push the door closed without having the unit move. We would prefer to have the door swing reversed but afraid about ruining the seal. There are also some very sharp edges. Along the bottom of the unit in the back the metal is razor sharp (not an issue except during moving) and the front bottom edge of the shelves are sharp and I have scraped the skin off the back of my hand more than once when removing items. The biggest issue is the high frequency noise of this unit when it runs. It is a high-pitched squeal. We have ordered some noise reducing self adhesive pads having a .92 NRC rating that we will attach to the back wall to see if we can minimize the noise.

great quality

Terrible Freezer- very loud and cooled for maybe a month- took it back and gave it the benefit of the doubt, maybe we just grabbed the “Lemon” ?...........We brought home another one , it was just as loud and did not stay cold...... I take that back, it stayed “cold” but nothing was frozen for 2-3 weeks eventually nothing was even cold- total waste of time and effort!

This is a a gorgeous freezer. It’s aesthetically pleasing and it takes up very little space. It holds exponentially more food than one would think. I love the fact that I can open the door and see all of my food, which is antithetical to a chest freezer. This makes creating a shopping list much easier.

My brother bought this for me as a Christmas gift in 2018. I was so excited that I filled it up with ice cream, frozen wings and steaks. After only 2 months, it just stopped working. I had to throw everything out. The extended warranty through Sam's club was useless as well. Such a big waste of money.

Bought for parents had it delivered there stocked it full of meat and other food for them. and it worked one month then no longer cools the motor is running motor is hot but freezer is not cold. ruined an entire freezer full of food. hundreds of dollars worth of food and we can only get what we paid for the freezer back if we go return it to the store. very unhappy!!!!

Today (3-26-2022) is a year since I purchased this freezer. It’s been in my garage for 1 year in the Inland Empire of Southern California. Worked great! I get all the reviews where people said it was junk or died on them. But for me it’s been awesome. To be truthful, now that I know there are “garage” freezers I would have one of those, rated for high temps in garage, exterior temp gauge and temp controls. But this little unit worked perfect for 1 year and I hope more. I did by aThermoWorks exterior thermometer with an alarm in case it ever loses temp.

Fridge seal around the door ripped along the bottom after a year so the door wouldn't close and it stayed closed cause I don't use it much. Came back from a trip and all my food was spoiled cause the door wouldn't stay shut. So the motor burned out... Not great quality!