Customer reviews for Thomson Upright Freezer 6.5 cu. ft. forMember photos
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Verified Purchase
Not what I ordered
Freezer nightmare
Hello Wrong item sent, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.
Don't waste you money on this!!!
My brother bought this for me as a Christmas gift in 2018. I was so excited that I filled it up with ice cream, frozen wings and steaks. After only 2 months, it just stopped working. I had to throw everything out. The extended warranty through Sam's club was useless as well. Such a big waste of money.
I’m so happy that I bought this!
This is a a gorgeous freezer. It’s aesthetically pleasing and it takes up very little space. It holds exponentially more food than one would think. I love the fact that I can open the door and see all of my food, which is antithetical to a chest freezer. This makes creating a shopping list much easier.
Hello Joshua, we appreciate your feedback with for your recent experience with the Thomson 6.5 cu.ft. Upright Freezer. We hope to continue to be able to provide you and others with new and exciting products.
bad
Bought this freezer which is made by Curtis international had one year decided to defrost it second time unplugged it cleaned it plugged it back in would not get cold it ran but would not get cold at all filed a claim it’s now been eight weeks haven’t seen a refund check or refund product at all really bad service
Hello bad, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.
Only last 5 months
This lasted 5 months. I received my Thompson upright freezer Sunday, July 5, 2020. It was delivered in the upright position but to be on the safe side, we allowed it to sit upright for at least three or four days before we plugged it in. Afterwards, it set empty for another day or two, and then we slowly began filling it with meat and veggies. It worked great at first but on Friday, December 11, 2020, the entire floor was soaking wet, as the freezer had thawed. We went through all of the required steps. First, because we had a purchased warranty, we were told to contact Curtis International. Due to COVID19, we were not surprised with the delay. Nonetheless, I responded to all of their requests until I received this request today. *Step 1: Cut the cord from the unit. *Step 2: Remove stickers, serial and model number. *Step 3: If one or more of the stickers is not removable then the one that is should be removed. *Step 4: Scratch or write the case file number on the unit using a permanent marker. *Step 5: Send photos when complete. Is this normal???? I assumed they would either send someone to see if it could be repaired or they would send someone to pick it up. I suppose since it is already malfunctioning, then their instructions would not damage the freezer then it already is. I just thought it was odd.
Hello Keeba, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.
Frost City
I have had this freezer for 1 week and the frost is completely taking over the freezer working its way from the top to the bottom. I have had their compact fridge/freezer in my garage for 3 years and not one issue with it and it has worked like a champ. I called to talk to support this morning and they offered absolutely no assistance and just told me to return it where I got it. The seal is tight and no cold air coming out and I've opened it only twice in the week time frame as I was on vacation. I have to find an alternative for all of the frozen food I have in there, defrost it and dry it out before I return it which will take hours. Not the best technical support I've ever dealt with.
Frost occurs when moisture in ambient air touches the cold evaporator coils, metal shelves and interior sides of a freezer or refrigerator. Steps you can take to reduce frost build up: Move your hand around the outside of the freezer/refrigerator door. If you feel cold air, then the door is not sealing adequately. You can adjust the door by loosening the top hinge to reposition/adjust the freezer door to create a tight seal. Adjust the front levelling feet of your unit such that the front of the unit is slightly higher than the rear. Gravity will assist the door to close with a proper seal. TIP: Close the door on a dollar bill (or similar). The dollar bill should not easily pull out - there should be some resistance. Perform the “Dollar Bill Test” on the top, sides, bottom of your freezer door, and adjust accordingly. Do not over fill your freezer to prevent food items from shifting and preventing the freezer door from closing properly. Place only cool or cold food items in your refrigerator or freezer. Hot foods introduce humidity into the food storage compartment, which contributes to frost build up. Allow hot foods to cool before placing them in the refrigerator or freezer. Wrap foods tightly with plastic wrap. Butcher paper is not an adequate wrapping material. Glass container lids typically do not provide a proper seal. Dry the exterior of food before storing. By the time you reach home after purchasing frozen foods, the food items may have defrosted a bit and moisture may have already developed on packaging. Reduce the amount of time the door remains open. Labelling and organizing your foods so you can easily identify them will help shorten the number and duration of freezer trips. Set the freezer temperature so the freezers interior compartment stays around 0F (-18C), as higher and lower temperature settings contribute to frost build up. Door Seal Care: Keep the door seal clean. You can clean your door seal with a solution of one tsp of baking soda to a quart of lukewarm water. Pour the solution onto a clean sponge, and wipe it over the seal. Sponge off the solution with clear water and dry the seal with a clean cloth before closing the freezer door. Keep the door seal flexible by lubricating it with some petroleum jelly (e.g. Vaseline). Wipe it on and wipe it off with a clean dry cloth.
So Far So Good
Recently purchased this upright freezer. Delivered quickly! It originally was to be delivered within 3 weeks, then they said it was ready to be delivered within 3 days. Cool. But the snow delayed it. Arrived without dents!!! Well packed with plenty of foam packing. It is not heavy at all. I was able to move it around easily without assistance. It got cold really fast. Not noisy at all. So far so good! Wish it had baskets.
Verified Purchase
Great purchase!
Great purchase!
Trash
I purchased this freezer a couple of months ago; my biggest regret is I did not return it right away. Only the items on the top 2 shelfs keep frozen. I have thrown a few hundred dollars of food in the garbage. I have tried to trouble shoot the problem and everything I was told to try I did with the same results. I put only a few items in the freezer, I moved the location of the freezer and checked everything from seals to position of the freezer. I am not ready to chuck this freezer in the garbage; take to $250 loss and purchasing a new one from a better manufacture. I have made sure everyone knows not to buy this brand.
Hello Upset, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.
Worth it!
Today (3-26-2022) is a year since I purchased this freezer. It’s been in my garage for 1 year in the Inland Empire of Southern California. Worked great! I get all the reviews where people said it was junk or died on them. But for me it’s been awesome. To be truthful, now that I know there are “garage” freezers I would have one of those, rated for high temps in garage, exterior temp gauge and temp controls. But this little unit worked perfect for 1 year and I hope more. I did by aThermoWorks exterior thermometer with an alarm in case it ever loses temp.
Hi JimBeam99, thank you for your comprehensive review of your Thomson Upright Freezer. Please keep in mind this freezer is not designed to be placed in an environment where the ambient temperature drops below 55F or goes above 85F.